Strategic Collections Analyst – Recovery & Data Insights

St.-Mary; Manchester (NH); Presencial; USD 61.000 - 71.000; Jornada completa

Descripción de la vacante

St.-Mary seeks a Collections Analyst to oversee delinquency trend analysis, manage OPO/OREO and recoveries, and ensure accurate GL reconciliations and monthly reporting. You will coordinate with attorneys and third-party agencies to optimize recovery outcomes and maintain compliant processes.

The role requires strong data analysis, attention to detail, and proficiency with Tableau and MS Office. You will document activities, prepare detailed records, and communicate effectively with internal

Formación

• High School Diploma with seven years in high-volume collections/recovery environment.
• Knowledge of FDCPA, FCRA, bankruptcy regulations, and state laws related to collections.
• Experience managing OPO, OREO and recovery efforts.
• Forecasting methods for predicting loan losses.
• Proficient in Tableau Reporting and using technology to improve workflows.
• Ability to prioritize daily workload with strong attention to detail.
• Able to work with third-party vendors to complete collections functions.

Responsabilidades

• Document department performance for compliance, call efforts, and file notation as requested by leadership.
• Notate accounts with accurate detail for handoffs and compliance.
• Manage OPO/OREO, track inventory, balance reports to GL/DDA.
• Prepare and maintain documentation of recovery activities and collateral locations.
• Communicate with third party resources (attorneys, agencies, auction houses, etc.).
• Submit and manage repossession approvals to agents per management directives.
• Submit and track all skip and damage claims with VSI vendor.
• Resolve internal tickets and complete outgoing tickets with full details.
• Send letters and track payment for cancellation of ancillary products.
• Negotiate settlements with debt management companies and ensure proper coding for credit reporting.

Conocimientos

Communication

Analytical Skills

Problem Solving

Attention to Detail

Negotiation

Compliance

Tech Proficiency

Herramientas

Tableau Reporting

Microsoft Office

Recovery management software

Descripción del empleo

St.-Mary seeks a Collections Analyst to oversee delinquency trend analysis, manage OPO/OREO and recoveries, and ensure accurate GL reconciliations and monthly reporting. You will coordinate with attorneys and third-party agencies to optimize recovery outcomes and maintain compliant processes.

The role requires strong data analysis, attention to detail, and proficiency with Tableau and MS Office. You will document activities, prepare detailed records, and communicate effectively with internal