Strategic Cloud Solutions Manager

Amazon Inc.

Santa Clara (CA)

On-site

USD 151,000 - 204,000

Full time

8 days ago

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Job summary

Amazon Inc. seeks a Customer Solutions Manager to guide AWS customers on multi-year cloud journeys, coordinating across Sales, Support, Solutions Architecture, and Professional Services to deliver outcomes.

You will translate account plans into executable actions, drive workload migrations, and ensure governance and education plans align with business milestones. The role emphasizes cross-functional leadership, industry focus, and a strong technical background to enable customer success on AWS

Qualifications

3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
Experience in customer-facing roles
AWS or other cloud certification
Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
Experience coordinating between project teams and customers to meet unique customer requirements

Responsibilities

Accelerating AWS Adoption through Delivery and Execution
Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, GenAI, data and analytics, digital innovation, high performance computing, product innovation, and business agility.
Customer Enablement, you will serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
Implement governance structures to effectively govern both our partnership with the customer, and the customer's adoption of AWS.