Strategic Clinical SaaS Account Lead

h1; Indianapolis, Northern (IN, KY); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Health insurance options

Paid time off

Pre-planned wellness holidays

Retirement options

Health & charitable donation stipends

Flexible work hours

Work from anywhere

Job summary

H1 is hiring a Strategic Account Manager - Clinical Lead in Indianapolis, with a hybrid schedule requiring regular onsite work at client locations. You will develop deep relationships with Clinical stakeholders, drive expansion across ARR and Services, and lead discovery, demos, and executive business reviews to accelerate trial timelines and improve site performance.

The role requires 5+ years in enterprise SaaS or clinical operations, travel about 20%, and the ability to manage

Qualifications

• 5+ years in B2B enterprise SaaS account management or sales in Pharma/Biotech/CRO contexts.
• Familiar with clinical trial workflows and CTMS integration.
• Experience renewing cycles and expanding ARR/Services revenue.
• Strong relationship-building with mid-level stakeholders and above.
• Willingness to travel approximately 20% of the time.

Responsibilities

• Lead discovery conversations and product demos to qualify expansion opportunities.
• Build trusted relationships with Clinical Operations, Site Selection, Feasibility, Patient Recruitment, and Regulatory teams.
• Execute multi-stakeholder account strategies to drive retention, renewal readiness, and expansion for ARR and Services.
• Support Executive Business Reviews with account health insights and strategic narratives.
• Monitor accounts for risk signals and develop mitigation plans to protect against churn.
• Become a deep product specialist in H1's Clinical suite and stay current on features.
• Translate customer feedback to shape H1's roadmap for Clinical-focused solutions.
• Maintain CRM hygiene and accurate pipeline/revenue forecasting.
• Collaborate with Account Team to ensure onboarding and escalation support.

Skills

B2B SaaS sales

Account management

Clinical operations knowledge

Stakeholder management

Relationship building

Travel readiness

Job description

H1 is hiring a Strategic Account Manager - Clinical Lead in Indianapolis, with a hybrid schedule requiring regular onsite work at client locations. You will develop deep relationships with Clinical stakeholders, drive expansion across ARR and Services, and lead discovery, demos, and executive business reviews to accelerate trial timelines and improve site performance.

The role requires 5+ years in enterprise SaaS or clinical operations, travel about 20%, and the ability to manage