Strategic Relationship Leader – Key Accounts (Hybrid)

Authenticx; Indianapolis (IN); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Authenticx, located in Indianapolis, seeks a Strategic Relationship Executive (Account Manager) to own a portfolio of strategic accounts and drive revenue growth through proactive relationship management.

You will lead critical client interactions post-contract and coordinate with product, sales, and operations to ensure renewal, expansion, and risk mitigation. Hybrid role with 2 days in office in Indianapolis.

Qualifications

• Bachelor’s degree required or preferred in a related field.
• 5+ years in a B2B, client-facing role with ownership of account outcomes.
• Proven track record in retaining and growing accounts including upsell and renewal management.
• Experience managing a book of business with revenue responsibility and targets.
• Strong executive presence with ability to influence across all levels.
• Ability to translate customer needs into business opportunities.
• Experience leading cross-functional initiatives across product, sales, and operations.
• Highly organized with the ability to prioritize in a fast-paced environment.

Responsibilities

• Account Management: primary relationship owner for a defined portfolio of strategic accounts.
• Complex Account Ownership: manage environments with multiple stakeholders and high-impact outcomes.
• Internal Collaboration: coordinate with Product Innovation, Client Success, Product Marketing, and Executives.
• Account Strategy: lead QBRs and internal alignments.
• Revenue Forecasting: forecast revenue and quota attainment monthly, quarterly, yearly.
• Account Growth: own renewals and expansion through the sales cycle.
• Post-Sales Ownership: lead kickoff, knowledge transition, onboarding after contract.
• Risk Management: identify and flag risks and address them.

Skills

Relationship Building

Sales Acumen

Customer Health

Communication

Data Management

Education

Bachelor’s degree in Business, Healthcare, Informatics, or related

Job description

Authenticx, located in Indianapolis, seeks a Strategic Relationship Executive (Account Manager) to own a portfolio of strategic accounts and drive revenue growth through proactive relationship management.

You will lead critical client interactions post-contract and coordinate with product, sales, and operations to ensure renewal, expansion, and risk mitigation. Hybrid role with 2 days in office in Indianapolis.