SaaS Client Success Analyst

Clinical Architecture; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Volunteer Time

Paid Holidays & PTO

Sabbatical

Medical/Dental/Vision

401k Matching

Job summary

Clinical Architecture in Indianapolis, IN is seeking a Client Service Analyst to support clients, learn our software, and build long-term relationships. This on-site role engages with clients to ensure satisfaction, educates them on features, and analyzes configurations to align with business needs.

Based at the Carmel, IN headquarters, five days a week, the analyst will collaborate with internal teams to resolve issues and drive product excellence while upholding a commitment to accuracy and

Qualifications

• Bachelor's degree preferred, high school diploma or equivalent required.
• Minimum 2+ years experience in SaaS, software support, or client success required.
• Previous software, data analysis, analytics, and / or informatics experience is required.
• Healthcare / Healthcare Terminology knowledge or experience is advantageous.
• Strong communication skills, both written and verbal.
• Commitment to continuous learning.

Responsibilities

• Collaborate with the Client Success Manager to ensure client satisfaction.
• Become a product expert with the support of our internal teams.
• Educate clients on product features and enhancements using virtual technology.
• Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders.
• Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment.
• Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations.
• Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance.
• Translate client needs into actionable items.
• Efficiently and accurately respond to inquiries, both written and verbal.
• Collaborate with internal teams to troubleshoot issues and test software enhancements.

Skills

Strong communication skills

SaaS experience

Data analysis

Healthcare terminology knowledge

Customer focus

Education

Bachelor's degree or high school diploma equivalent

Tools

CRM software

Job description

Clinical Architecture in Indianapolis, IN is seeking a Client Service Analyst to support clients, learn our software, and build long-term relationships. This on-site role engages with clients to ensure satisfaction, educates them on features, and analyzes configurations to align with business needs.

Based at the Carmel, IN headquarters, five days a week, the analyst will collaborate with internal teams to resolve issues and drive product excellence while upholding a commitment to accuracy and