Strategic Clinical Solutions Account Lead

LexisNexis Risk Solutions

Oregon (WI)

Hybrid

USD 66,000 - 109,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401(k) with match

Headspace wellness

Employee Assistance Programs

Paid time off

Job summary

Elsevier seeks a Strategic Account Manager for Clinical Solutions (Health) to manage a portfolio of healthcare clients across the US and Canada. You will act as the trusted advisor, drive renewals, manage churn risk, and uncover expansion opportunities through consultative selling.

You will build relationships with clinical, administrative, and IT stakeholders, navigate complex contracts, and partner with Customer Success and Sales to optimize outcomes. Travel up to 30% may be required.

Qualifications

2+ years of healthcare sales or account management experience, ideally SaaS or information solutions to hospitals/health systems.
Bachelor’s degree required.
Proven success in renewal management, upselling, or cross-selling.
Confidently present to and influence clinical, operational, and executive stakeholders.

Responsibilities

Develop proactive engagement strategies, health checks, and business reviews.
Analyze product usage and satisfaction to ensure renewals and long-term value.
Identify risk signals early and act to mitigate churn.
Negotiate contracts that are mutually beneficial to customer and Elsevier.
Identify upsell and expansion opportunities aligned with customer goals.
Position additional Clinical Solutions products to meet emerging needs through consultative selling.
Lead sales motions from discovery through negotiation and closing.
Own end-to-end sales process for renewals and expansions.