Strategic Relationship Executive (Account Manager) Indianapolis, IN

Authenticx; Indianapolis (IN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Authenticx is seeking a Strategic Relationship Executive (Account Manager) in Indianapolis, IN. You will own a portfolio of strategic accounts, driving retention, renewal, expansion, and strategy with cross-functional coordination.

Success requires strong commercial acumen, executive presence, and the ability to identify and mitigate risk while delivering measurable business outcomes. Hybrid work with in-office 2 days/week in Indianapolis.

Qualifications

• Bachelor’s degree or higher in a related field.
• 5+ years in a B2B, client-facing role with direct ownership of account outcomes.
• Proven ability to retain and grow accounts (upsell, cross-sell, renewals).
• Experience managing a book of business with revenue responsibility.
• Executive presence and ability to influence stakeholders at all levels.
• Ability to translate client needs into business value.
• Experience leading cross-functional initiatives to achieve client outcomes.
• Highly organized with strong prioritization in a fast-paced environment.

Responsibilities

• Act as primary relationship owner for a defined portfolio of strategic accounts.
• Manage complex client environments with multiple stakeholders and high-impact outcomes.
• Collaborate with internal teams to troubleshoot issues and position Authenticx for growth.
• Lead critical account meetings including QBRs and internal alignments.
• Forecast revenue and quota attainment on a monthly, quarterly, and annual basis.
• Own renewals and expansion sales from opportunity identification through close.
• Serve as the main post-sale contact after a deal is contracted (Kickoffs, onboarding).
• Proactively identify risks in accounts and coordinate mitigation actions.

Skills

Relationship Building

Sales Acumen

Customer Health Assessment

Communication

Data Management

Education

Bachelor’s degree in Business, Healthcare, Informatics, or related field

Tools

CRM: Salesforce

Job description

Strategic Relationship Executive (Account Manager)

Indianapolis, IN

Position Summary

The Strategic Relationship Executive serves as the primary Account Manager for a portfolio of strategic accounts, with full ownership of retention, renewal, expansion, and account strategy. This role is accountable for driving long-term account value through proactive relationship management, revenue growth, and strategic partnership development.

The SRE serves as the primary point of contact following contract execution andleadsall critical client interactions byleveragingcross-functional resources. Success in this role requires strong commercial acumen, executive presence, and the ability toidentifyand mitigate risk while driving measurable business outcomes.

Key Responsibilities

• Account Management: Act as the primary relationship owner for a defined portfolio of strategic accounts, prioritizing high-value and growth-oriented clients
• Complex Account Ownership: Manage complex client environments with multiple stakeholders and high-impact business outcomes
• Internal Collaboration: Utilizeinternal resources(Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships,troubleshootissues, andpositionAuthenticxfor growth and account saturation
• Account Strategy: Leadall criticalaccount meetings, includingQuarterly Business Reviews (QBRs), internal alignments, recurringsyncs, etc.
• Revenue Forecasting: Forecastrevenue and quota attainment on a monthly, quarterly, and annual basis
• Account Growth: Own renewals and the full expansion sales cycle from opportunity identification through close, in partnership with Sales as needed
• Post-Sales Ownership: Serve as the main point of contactimmediatelyafter a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.)
• Risk Management: Proactivelyidentifyandflagriskin accounts (EX: revenue, account health)and collaborate internally/externally to address

Key Skills

• Relationship Building: Establishingand maintaining strong relationships with both executive and operational contacts.
• Sales Acumen: Identifyingand executing expansion opportunities within existing accounts
• Customer Health Assessment: Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention.
• Communication: Facilitatingclear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders.
• Data Management: Demonstratingexpertisein data management and ensuring strict adherence to CRM processes foraccuratereporting and account tracking.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Bachelor’s degree in Business, Healthcare, Informatics, or a related field preferred.
• 5+ years of experience in a B2B, client-facing role with direct ownership of account outcomes (e.g., Account Manager, Customer Success Manager, or similar).
• Demonstrated track record of retaining and growing accounts, including upsell, cross-sell, and renewal management.
• Experience managing a book of business with revenue responsibility and consistently meeting or exceeding retention and expansion targets.
• Strong executive presence with the ability to build relationships and influence stakeholders across all levels of an organization.
• Proven ability to identify customer needs and translate them into business opportunities that drive value for both the client and the organization.
• Experience leading cross-functional initiatives to deliver on client outcomes, including working with product, sales, and operations teams.
• Highly organized with the ability to prioritize strategically, manage competing demands, and operate effectively in a fast-paced environment.

Additionalinformation

• This is a hybrid position based in Indianapolis requiring 2 days a week in office.
• Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
• Candidates must reside in the USA and be authorized to legally work in the USAwithoutrequiring employment visa sponsorship now or in the future.
• All your information will be kept confidential according to EEO guidelines.

Limitations

The above job description is not intended to be an all-inclusive list of duties and standards of the position.Employeeswill follow any other instructions and perform any other related duties, as assigned by theirmanager.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.