Strategic Client Success & Programs Manager

AUTOMOTIVE NEWS; United States; Hybrid; USD 75,000 - 105,000; Full time

Job summary

StrategicSource (SSI) seeks a Program Manager / Client Services Manager to own the Client Journey for assigned accounts from onboarding to renewal. You will initiate projects, lead client meetings, and manage day-to-day relationships with senior stakeholders, including executives, to drive retention and satisfaction.

The role involves domestic travel and may be remote, hybrid, or in-office, reflecting SSI's flexible work model.

Qualifications

• 3+ years of experience in client services, account management, or a related client-facing role.
• Executive presence and ability to present, discuss, and negotiate value with C-level executives.
• Strong negotiation skills and ability to manage expectations for both client and company.
• Familiarity with the Client Journey and service delivery model or ability to learn quickly.
• Proficiency with ERP, Microsoft Office, and portal/collaboration tools.
• Strong organizational skills and ability to manage multiple accounts and deadlines.

Responsibilities

• Own the direct execution of the Client Journey for assigned client accounts from onboarding through renewal.
• Initiate projects, present recommendations, run client meetings, and manage day-to-day client relationships.
• Lead onboarding of new clients and professional offboarding of departing clients.
• Communicate confidently with senior and executive stakeholders, including C-suite executives.
• Guide clients through all aspects of the Client Portal and ensure platform adoption.
• Coordinate onboarding, audits, and timely completion of tasks for each client.
• Schedule and lead monthly client meetings with agenda focusing on dashboards, objectives, and progress.
• Deliver standard reporting and keep clients informed via portal updates.
• Build and manage health of accounts and surface risk early; act as primary client contact.

Skills

Executive presence

C-Suite communication

Relationship management

Client services

Negotiation

Travel readiness

Project coordination

ERP knowledge

Microsoft Office

Portal/collaboration tools

Education

BS/BS Degree in Business or related degree

Tools

ERP

Microsoft Office

Portal/Collaboration tools

Job description

StrategicSource (SSI) seeks a Program Manager / Client Services Manager to own the Client Journey for assigned accounts from onboarding to renewal. You will initiate projects, lead client meetings, and manage day-to-day relationships with senior stakeholders, including executives, to drive retention and satisfaction.

The role involves domestic travel and may be remote, hybrid, or in-office, reflecting SSI's flexible work model.