Strategic Client Success & Programs Lead

Careerwebsite; Savage, Northern (MN, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

StrategicSource (SSI) is seeking a Program Manager / Client Services Manager to own the client journey from onboarding through renewal, manage day-to-day relationships, and deliver value to executives.

The role requires hands-on relationship management, the ability to present to C-suite executives, and collaboration with cross-functional teams. Domestic travel is expected.

This position can be remote, hybrid, or in-office, based in Savage, Minnesota, with competitive salaries and benefits.

Qualifications

• 3+ years of experience in client services or account management.
• Strong communication with senior and executive stakeholders.
• Proficiency with ERP, Microsoft Office, and portal tools.
• Willingness to travel domestically.

Responsibilities

• Guide every assigned client through the Client Portal and ensure adoption.
• Onboard new clients and offboard departing clients in a professional manner.
• Initiate every project submission with client-driven details and attachments.
• Review recommendations with Sourcing and present to clients for timely decisions.
• Coordinate category implementation and hand-offs for execution.
• Initiate client audits and provide follow-up.
• Lead monthly client meetings and present dashboards, objectives, and updates.

Skills

Executive presence

C-Suite communication

Client relationship management

Negotiation

Onboarding

Project management

Travel coordination

Stakeholder management

Education

BS/BS Degree in Business or related degree

Tools

ERP

Microsoft Office

Portal/Collaboration tools

Job description

StrategicSource (SSI) is seeking a Program Manager / Client Services Manager to own the client journey from onboarding through renewal, manage day-to-day relationships, and deliver value to executives.

The role requires hands-on relationship management, the ability to present to C-suite executives, and collaboration with cross-functional teams. Domestic travel is expected.

This position can be remote, hybrid, or in-office, based in Savage, Minnesota, with competitive salaries and benefits.