Strategic Customer Success Manager - Managed Services

ISI; Reston (VA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Casual and friendly work environment

Professional growth encouragement

Job summary

ISI is looking for a Customer Success Manager to manage customer relationships for managed services. You will ensure retention and renewals, liaising with internal teams for a unified customer experience.

The ideal candidate has over 3 years of experience in customer-facing roles, strong communication skills, and the ability to manage multiple accounts effectively.

This position offers a competitive salary range of $80,000-$90,000 based on experience.

Qualifications

• 3+ years of experience in Customer Success or a similar customer-facing role.
• Experience managing renewals and escalations in a B2B environment.
• Ability to build trust with both operational and leadership-level contacts.

Responsibilities

• Serve as the primary customer relationship owner for managed services customers.
• Lead regular business reviews and success check-ins.
• Identify risks to customer retention and manage renewals.

Skills

Customer relationship management

Strong communication skills

Organizational skills

Cross-functional collaboration

Tools

CRM platforms

Ticketing systems

Job description

ISI is looking for a Customer Success Manager to manage customer relationships for managed services. You will ensure retention and renewals, liaising with internal teams for a unified customer experience.

The ideal candidate has over 3 years of experience in customer-facing roles, strong communication skills, and the ability to manage multiple accounts effectively.

This position offers a competitive salary range of $80,000-$90,000 based on experience.