Client Service Program Manager

StrategicSource, Inc.; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salaries

Benefits

Flexible work options

Job summary

A veteran-owned service firm is seeking a Client Service Program Manager to build strong relationships and deliver exceptional service across multiple client accounts. This role includes leading client onboarding, managing documentation, and proactively improving client satisfaction. The ideal candidate has over 5 years of experience in leadership and project management, with strong communication skills. The position offers competitive salaries and benefits, and may be remote, hybrid, or in-office.

Qualifications

• 5+ years of experience in leadership and project management roles.
• 5+ years of customer service or client-facing experience, including work with C-level executives.
• Proven ability to manage multiple clients and priorities effectively.

Responsibilities

• Serve as a strategic partner to clients with strong relationships.
• Develop and maintain customized client workplans.
• Coordinate the rollout of new projects and services.

Skills

Leadership

Project Management

Customer Service

Communication Skills

Account Management

Time Management

Relationship Building

Microsoft Office Suite

Education

BA/BS in Business or MBA

MBA

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

Overview

The Client Service Program Manager (CSPM) will serve as a strategic partner to clients and be responsible for delivering exceptional service across multiple client accounts. This role focuses on building and sustaining relationships that lead to high customer satisfaction, contract renewals, and program growth. The CSPM will regularly provide updates on engagement status and outcomes to clients, including C-level executives, day-to-day management, and key influencers. Some travel is required for this position. This position could be remote, hybrid, or in-office. StrategicSource (SSI) is a values-driven, veteran-owned company located in Savage, Minnesota. SSI offers competitive salaries and benefits and was placed on the Minnesota Best Places to Work list for both 2023 and 2024.

Responsibilities

• Serve as a strategic partner to clients, building strong relationships with C-level executives, day-to-day management, and key stakeholders.
• Lead client onboarding, coordinate invoice collection, and manage documentation to ensure smooth program setup.
• Develop, execute, and maintain customized client workplans that align with strategic goals.
• Provide regular updates to clients on engagement status, key performance metrics, and delivered value.
• Coordinate the rollout of new projects and services; present findings and completed recommendations or audits to clients.
• Proactively identify opportunities to improve client satisfaction and drive additional value.
• Collaborate with internal teams to ensure deliverables meet or exceed client expectations.
• Keep internal leadership informed of client status, potential risks, and key milestones.
• Address and resolve client concerns promptly and effectively.
• Support contract renewals and extensions by demonstrating program success, ROI, and long-term value.
• Deliver exceptional customer service in all client interactions.

Qualifications

• BA/BS in Business and/or MBA.
• Minimum of 5 years of experience in leadership and project management roles.
• Minimum of 5 years of customer service or client-facing experience, including working with C-level executives.
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with executive-level clients.
• Proven account management expertise with the ability to manage multiple clients and priorities.
• Self-motivated and highly organized, with excellent time management and follow-through.
• Demonstrated ability to build and maintain strong, trust-based client relationships.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

About SSI

StrategicSource (SSI) is a values-driven, veteran-owned company located in Savage, Minnesota. SSI offers competitive salaries and benefits and was placed on the Minnesota Best Places to Work list for both 2023 and 2024.