Client Success & Growth Manager

SSC Services For Education; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

SSC Services for Education seeks a Client Services Manager to drive growth and retention by developing and managing client relationship programs, governance, and account health tracking. You will collaborate with Client Success, operations, and support teams to ensure compliant, high-impact initiatives across multi-level stakeholders.

The ideal candidate has experience leading complex programs, exceptional communication, and a ability to deliver client-facing documents and proposals while

Qualifications

• Bachelor’s degree preferred or equivalent experience with 3+ years in program/project management.
• Experience leading multi-level internal stakeholder groups.
• Strong communication and documentation skills.
• Ability to develop client-facing documents and presentations.
• Travel less than 25%.

Responsibilities

• Program Management: Support development and own administration of all aspects of account management, growth, and retention programs, including processes, tools, account data and training.
• Process Improvement: Streamline workflows, introduce optimal strategies and technologies, and improve team efficiency while maintaining flexibility across operations.
• Quality & Compliance: Ensure all initiatives and documents meet program standards, track critical metrics, and coordinate corrective actions as needed.
• Project Management: Manage multiple large-scale projects with urgency and efficiency, balancing deadlines and priorities to deliver high-quality outcomes.
• Proposals & Presentations: Craft and refine client-facing documents including operational reporting, retention proposals and presentations, collaborating with operations and sales teams to ensure clear, compelling messaging.

Skills

Program management

Project management

Communication skills

Client relationship management

Change management

Education

Bachelor’s degree or equivalent experience

Job description

SSC Services for Education seeks a Client Services Manager to drive growth and retention by developing and managing client relationship programs, governance, and account health tracking. You will collaborate with Client Success, operations, and support teams to ensure compliant, high-impact initiatives across multi-level stakeholders.

The ideal candidate has experience leading complex programs, exceptional communication, and a ability to deliver client-facing documents and proposals while