Strategic Program Manager: Delivery & Client Success

TransPerfect; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading localization services company is seeking a Program Manager to oversee operational success and client collaboration. This role requires strong program management skills, problem solving abilities, and relationship building in both face-to-face and virtual environments. The ideal candidate has a minimum of 5 years in program management and a Bachelor's degree. Join a dynamic team to drive strategic initiatives and enhance customer satisfaction through effective collaboration and service delivery.

Qualifications

• Minimum 5 years of experience in program/account management.
• Experience working with a high-performance, collaborative, constructive peer group.
• Leadership experience in managing teams.

Responsibilities

• Own the service delivery for the program across dispersed teams.
• Enhance organizational excellence with operational benchmarks.
• Engage with clients to design and implement process improvements.
• Be the main contact for the client ensuring their satisfaction.
• Collaborate with teams to strengthen client relationships.

Skills

Written and verbal communication skills

Problem solving/critical thinking

Technology proficiency

Ability to work under pressure

Project management

Microsoft Office applications

Education

Bachelor’s degree or equivalent

Job description

A leading localization services company is seeking a Program Manager to oversee operational success and client collaboration. This role requires strong program management skills, problem solving abilities, and relationship building in both face-to-face and virtual environments. The ideal candidate has a minimum of 5 years in program management and a Bachelor's degree. Join a dynamic team to drive strategic initiatives and enhance customer satisfaction through effective collaboration and service delivery.