Strategic Client Success Partner

OpenKrill; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

ePlus is seeking a Customer Success Associate to manage the experience and satisfaction of our managed services delivery for a portfolio of mid-tier client accounts.

You will build trusted partner relationships, lead regular client meetings, coordinate with cross-functional teams, and drive value through renewals and strategic upsell opportunities while ensuring a top-tier customer experience throughout onboarding and service delivery.

Qualifications

• 2–4 years in a client-facing role (Customer Success, Client Services, Account Management, or related).
• Ability to deliver quality client-facing presentations (in-person and virtual).
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Cisco Webex, and Microsoft Teams.
• Strong customer service, active listening, and relationship management skills.

Responsibilities

• Establish trusted partner relationships with assigned clients and drive ongoing value.
• Hold regular client meetings to review incidents and changes – bi-weekly or monthly.
• Engage with 3rd party annuity services partners and complete partner scorecards.
• Track customer satisfaction and drive recovery efforts when needed.
• Host go-live meetings and deliver start-of-service letters to billing.
• Collaborate with sales to identify upsell opportunities within the client portfolio.

Skills

Client relationship management

Communication

Analytical skills

Project management

Multitasking

IT infrastructure knowledge

Presentation delivery

Education

Relevant degree

Professional qualifications

Tools

Cisco Webex

Microsoft Teams

Outlook

PowerPoint

Excel

Job description

ePlus is seeking a Customer Success Associate to manage the experience and satisfaction of our managed services delivery for a portfolio of mid-tier client accounts.

You will build trusted partner relationships, lead regular client meetings, coordinate with cross-functional teams, and drive value through renewals and strategic upsell opportunities while ensuring a top-tier customer experience throughout onboarding and service delivery.