Strategic Technical Account & Program Lead

ePlus inc.; San Ramon (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Employee stock purchase program

Paid time off

Job summary

ePlus inc. is seeking a Technical Account/Program Manager in California to act as a customer-oriented technical liaison across pre-sales, sales, and client stakeholders.

You will lead discussions, map opportunities, and coordinate with architects and engineers to craft IT roadmaps that drive revenue and successful business outcomes. The role involves multi-team collaboration, presenting solutions, and facilitating scope and SOW development while aligning efforts with client program requirements.

Qualifications

• Certifications in applicable technology preferred.
• College degree or applicable work experience.
• Two or more years of experience designing or implementing complex network or systems/storage solutions.
• Three or more years of experience in providing pre-sales engineering support.
• Knowledge of network engineering, data center connectivity/storage, collaboration and hybrid work environments, security architecture, software licensing and contracts, and managed service support.
• Collaborative, customer-oriented team player with strong problem solving and communication skills.
• Experience with multi-site, regional and global rollouts and integrating different manufacturers' products.

Responsibilities

• Serve as a customer-oriented technical liaison between customer stakeholders and internal teams.
• Lead meetings to discuss business and technology issues and identify solutions.
• Map opportunities at specific customers and facilitate issue resolution with frequent updates to management and engineering teams.
• Develop rapport with technical stakeholders to expand relationships and identify new opportunities for ePlus technologies.
• Present new enhancements and technologies to customers through onsite or WebEx sessions.
• Assist in scoping and pricing strategic solutions with a team of architects and engineers.
• Coordinate with SMEs to convey solution requirements and responses.

Skills

Pre-sales support

Customer facing

Technical liaison

Cross-functional collaboration

Effective communication

Education

College degree or applicable work experience

Tools

CCDP

AWS CSA

ASE/ATP

Job description

ePlus inc. is seeking a Technical Account/Program Manager in California to act as a customer-oriented technical liaison across pre-sales, sales, and client stakeholders.

You will lead discussions, map opportunities, and coordinate with architects and engineers to craft IT roadmaps that drive revenue and successful business outcomes. The role involves multi-team collaboration, presenting solutions, and facilitating scope and SOW development while aligning efforts with client program requirements.