Remote Customer Success & Onboarding Coordinator

ePlus inc.; Virginia (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Stock purchase plan

Paid time off

Job summary

ePlus inc. is seeking a Customer Success Coordinator to manage post-sale relationships for a portfolio of managed services clients.

You will drive onboarding, adoption, and value realization while coordinating with delivery teams to ensure high satisfaction and renewal opportunities. In this remote role based in the United States, you will monitor customer health, prepare regular reports, and surface expansion opportunities.

Qualifications

• 1-3 years in a customer-facing role, preferably IT services or managed services.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Cisco Webex, and Microsoft Teams.
• Strong understanding of IT infrastructure and services, including networking, security, and servers.
• Excellent written, verbal, and interpersonal communication; ability to build relationships with stakeholders.
• Strong customer service, active listening, and ability to manage multiple priorities.

Responsibilities

• Onboarding & Implementation: end-to-end onboarding for new customers and hosting kickoff meetings.
• Support & Advocacy: first-line escalation support and voice of the customer.
• Proactive Relationship Management: own end-to-end customer experience and monitor sentiment.
• Adoption & Value Realization: guide customers in adopting best practices to drive value.
• Expansion and Growth: surface opportunities for expansion within accounts.
• Problem Resolution: root-cause analysis and corrective action plans; document improvements.
• Reporting & CRM Management: maintain customer records and prepare health reports.
• Team Culture: collaborate with others and foster a supportive environment.

Skills

Customer-facing

IT services

Communication

Analytical

Time management

Team collaboration

Education

Bachelor's degree in Business / Communications

Tools

Cisco Webex

Microsoft Teams

Job description

ePlus inc. is seeking a Customer Success Coordinator to manage post-sale relationships for a portfolio of managed services clients.

You will drive onboarding, adoption, and value realization while coordinating with delivery teams to ensure high satisfaction and renewal opportunities. In this remote role based in the United States, you will monitor customer health, prepare regular reports, and surface expansion opportunities.