Strategic Client Success Manager — Retail SaaS Growth

Stylitics; New York (NY); Hybrid; USD 93,000 - 119,000; Full time

Benefits offered by this job

Vision and dental insurance options fully covered

Medical plan options starting at no cost

Stock options in a growing company

Company matched 401k plan

Generous paid time off

Access to ClassPass for wellbeing needs

Job summary

A leading fashion technology firm in New York is seeking a Client Success Manager to oversee the health, retention, and growth of client accounts. The ideal candidate will manage a portfolio of 10-15 accounts, deliver measurable value, and proactively drive client success. Qualifications include a Bachelor's Degree in relevant fields and at least 3 years of experience in account management, ideally within the B2B SaaS or E-commerce sectors. This role offers a competitive salary, with a range of $93,000 - $119,000 USD and comprehensive benefits.

Qualifications

• 3+ years of account or project management experience within B2B SaaS/E-commerce.
• Experience in customer success plans and strategic roadmaps.
• Confident communication skills and collaboration abilities.

Responsibilities

• Manage a portfolio of 10-15 accounts and develop strategic success plans.
• Serve as the primary point of contact for clients.
• Monitor account health and implement retention strategies.

Skills

Account management

Problem-solving

Communication skills

Attention to detail

Time management

Education

Bachelor's Degree in Fashion Merchandising, Business Management, Marketing, or related fields

Tools

CRM software (e.g., Gainsight, Salesforce)

Project management tools (e.g., JIRA, Notion)

Notion

Job description

A leading fashion technology firm in New York is seeking a Client Success Manager to oversee the health, retention, and growth of client accounts. The ideal candidate will manage a portfolio of 10-15 accounts, deliver measurable value, and proactively drive client success. Qualifications include a Bachelor's Degree in relevant fields and at least 3 years of experience in account management, ideally within the B2B SaaS or E-commerce sectors. This role offers a competitive salary, with a range of $93,000 - $119,000 USD and comprehensive benefits.