Client Success Manager — B2B Growth & Retention

Metergy Solutions; New York (NY); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health coverage without waiting period

401K plan with immediate company match

Flexible Spending Account options

Generous Paid Time Off Plan

Company-paid Long-Term Disability

Regular social events

Job summary

A leading technology firm in New York seeks a Client Success Manager to develop strong relationships with clients, ensuring seamless post-sale experiences. Responsibilities include communication with property and asset managers, leading client meetings, and collaborating internally for client-focused solutions. Candidates should have at least 5 years of customer service experience and strong communication skills. The position offers a competitive salary and excellent benefits, including generous paid time off and health coverage.

Qualifications

• Minimum of 5 years of experience in a business-to-business customer service role.
• Strong decision-making and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Own the end-to-end post-sale client experience.
• Partner closely with Sales during late-stage sales and handoffs.
• Collaborate with the Onboarding team for implementations.
• Provide timely responses to client inquiries.
• Develop and maintain success plans for clients.
• Lead regular client touchpoints and performance reviews.

Skills

Customer service

Communication skills

Decision-making

Analytical skills

MS Office proficiency

Executive presence

Education

University/College degree or equivalent work experience

Tools

Salesforce

CC&B

Job description

A leading technology firm in New York seeks a Client Success Manager to develop strong relationships with clients, ensuring seamless post-sale experiences. Responsibilities include communication with property and asset managers, leading client meetings, and collaborating internally for client-focused solutions. Candidates should have at least 5 years of customer service experience and strong communication skills. The position offers a competitive salary and excellent benefits, including generous paid time off and health coverage.