Strategic Client Success Lead for Growth & Retention

Crafty; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Healthcare plan

401(k)

Paid time off

Parental leave

Snacks and beverages

Job summary

A modern workplace solutions provider in New York is looking for a Client Success Manager to enhance client relationships and drive satisfaction and growth. The role requires 3+ years of experience in relevant fields and proficiency in tools like HubSpot and Tableau. Key responsibilities include managing client portfolios, ensuring high retention, and identifying growth opportunities. Crafty offers a competitive salary of $75,000 - $85,000 annually, plus 20% variable compensation and a comprehensive benefits package.

Qualifications

• 3+ years of experience in food & beverage, client success, or account management.
• Experience working cross-functionally to drive client outcomes.
• Strong communication skills for building trust.

Responsibilities

• Own client relationships and drive client satisfaction.
• Manage programs from start to finish.
• Identify growth and upselling opportunities.

Skills

Client-Centric Approach

Proactive Communication

Strategic Problem-Solving

Data-Driven Decisions

Team Collaboration

Tools

HubSpot

Tableau

Google Suite

Microsoft Suite

Notion

Job description

A modern workplace solutions provider in New York is looking for a Client Success Manager to enhance client relationships and drive satisfaction and growth. The role requires 3+ years of experience in relevant fields and proficiency in tools like HubSpot and Tableau. Key responsibilities include managing client portfolios, ensuring high retention, and identifying growth opportunities. Crafty offers a competitive salary of $75,000 - $85,000 annually, plus 20% variable compensation and a comprehensive benefits package.