Strategic Client Success Manager - Remote + Travel

Swooped; United States; A distancia; USD 110.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan with employer matching

Paid time off

Paid family leave

Flexible work options

Descripción de la vacante

Swooped is seeking a Client Success Manager to serve as a strategic partner for sports and entertainment clients, driving revenue through data, insights, and industry expertise. The role offers exposure to commercial strategy, product adoption, and value realization across top organizations in the sector.

The position is full-time in the United States with flexible remote arrangements. You will manage renewals, adoption, and client health while collaborating across cross-functional teams to

Formación

• 4+ years in a client-facing role in SaaS, tech, or entertainment.
• Proven track record of driving client performance and revenue with data.
• Experience presenting to executive/leadership teams.
• Deep understanding of corporate financial drivers and P&L impact.
• Strong communication and presentation skills for complex topics.
• Ability to analyze data to guide business outcomes.
• Problem-solving, initiative, adaptability, and ambiguity tolerance.
• Collaborative, cross-functional teamwork mindset.
• Willingness to travel to client locations and events 25–30%.

Responsabilidades

• Serve as a strategic partner aligning technology with client goals to drive revenue.
• Build trusted relationships with senior leaders to set strategic priorities.
• Identify opportunities across product adoption and commercial performance.
• Lead business reviews and deliver analytical insights to support renewals.
• Leverage client relationships to generate advocacy through case studies.
• Manage day-to-day communication, issue resolution, and relationship health.
• Analyze product usage, sales and financial data to inform decisions.
• Lead cross-functional projects to support client and product roadmaps.
• Contribute to forecasting, onboarding, and scaling client success ops.
• Travel to client locations and events to support engagement.

Conocimientos

Client-facing experience

Data-driven mindset

Executive relationship building

Cross-functional collaboration

SaaS/tech/entertainment domain

Travel readiness 25-30%

Herramientas

Looker

Google Suite

AI-enabled tools

Descripción del empleo

Swooped is seeking a Client Success Manager to serve as a strategic partner for sports and entertainment clients, driving revenue through data, insights, and industry expertise. The role offers exposure to commercial strategy, product adoption, and value realization across top organizations in the sector.

The position is full-time in the United States with flexible remote arrangements. You will manage renewals, adoption, and client health while collaborating across cross-functional teams to