Client Success Manager

Swooped; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan with employer matching

Paid time off

Paid family leave

Flexible work options

Job summary

Swooped is seeking a Client Success Manager to serve as a strategic partner for sports and entertainment clients, driving revenue through data, insights, and industry expertise. The role offers exposure to commercial strategy, product adoption, and value realization across top organizations in the sector.

The position is full-time in the United States with flexible remote arrangements. You will manage renewals, adoption, and client health while collaborating across cross-functional teams to

Qualifications

• 4+ years in a client-facing role in SaaS, tech, or entertainment.
• Proven track record of driving client performance and revenue with data.
• Experience presenting to executive/leadership teams.
• Deep understanding of corporate financial drivers and P&L impact.
• Strong communication and presentation skills for complex topics.
• Ability to analyze data to guide business outcomes.
• Problem-solving, initiative, adaptability, and ambiguity tolerance.
• Collaborative, cross-functional teamwork mindset.
• Willingness to travel to client locations and events 25–30%.

Responsibilities

• Serve as a strategic partner aligning technology with client goals to drive revenue.
• Build trusted relationships with senior leaders to set strategic priorities.
• Identify opportunities across product adoption and commercial performance.
• Lead business reviews and deliver analytical insights to support renewals.
• Leverage client relationships to generate advocacy through case studies.
• Manage day-to-day communication, issue resolution, and relationship health.
• Analyze product usage, sales and financial data to inform decisions.
• Lead cross-functional projects to support client and product roadmaps.
• Contribute to forecasting, onboarding, and scaling client success ops.
• Travel to client locations and events to support engagement.

Skills

Client-facing experience

Data-driven mindset

Executive relationship building

Cross-functional collaboration

SaaS/tech/entertainment domain

Travel readiness 25-30%

Tools

Looker

Google Suite

AI-enabled tools

Job description

The hiring organization is seeking a Client Success Manager to serve as an essential partner to sports and entertainment clients. In this role, the Client Success Manager collaborates with clients to unlock value, support business growth, and drive revenue through data, insights, and industry expertise. This position offers exposure to commercial strategy, product adoption, and value realization across prominent organizations in sports and entertainment.

This is a full-time position based in the United States with flexible remote work arrangements.

Key Responsibilities

• Serve as a strategic partner to clients, aligning technology with client business goals to drive revenue growth and deliver high-impact solutions.
• Build trusted relationships with senior leaders and key decision-makers across client organizations to establish strategic priorities.
• Identify and execute opportunities across product adoption, commercial performance, and audience experience to improve client performance.
• Lead internal and external business reviews, delivering analytical insights that support renewals, adoption, and overall client success.
• Leverage client relationships across all organizational levels to generate advocacy through case studies, referrals, and industry visibility.
• Manage day-to-day communication, issue resolution, and relationship health across a portfolio of complex accounts.
• Analyze product usage, sales, and financial data using reporting and spreadsheet tools to inform strategic decisions.
• Lead internal cross-functional projects to support client and operational requirements and influence product roadmaps.
• Contribute to operational planning efforts, including forecasting, onboarding, and scaling client success operations.
• Travel to client locations and live events as needed to support relationship engagement.

Required Qualifications

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships within a SaaS, technology, or entertainment environment.
• Demonstrated track record of driving client business performance and revenue outcomes, supported by data.
• Experience presenting to and building relationships with executive and leadership teams across partner organizations.
• Deep understanding of corporate commercial and financial drivers, including direct impact on profit and loss (P&L).
• Strong communication and presentation skills, with the ability to convey complex technical and business topics clearly.
• Demonstrated confidence working with quantitative and qualitative data to guide business outcomes.
• Proven problem-solving ability, initiative, adaptability, and comfort navigating ambiguity.
• Collaborative approach to working cross-functionally.
• Willingness and ability to travel to client locations and events approximately 25% to 30% of the time.

Preferred Qualifications

• Experience in the sports or ticketing sector.
• Experience with analytics and reporting platforms, such as Looker, Google Suite, or AI-enabled tools.

Compensation and Benefits

• Annual base salary range of $110,000 to $130,000 USD, plus eligibility for a performance-based discretionary annual bonus.
• Health, dental, vision, and life insurance coverage.
• Retirement plan with employer matching.
• Paid time off and paid family leave.
• Flexible work options, including remote work capabilities and home office support.

Equal Opportunity Employer

The organization provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, age, national origin, ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.