Remote Strategic Client Success Partner

Wizer Feedback Ltd.; New York (NY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Unlimited vacation

Remote work with NYC office access

Full health, dental, vision, and life"

401K matching

Job summary

Wizer Feedback Ltd. is hiring a Client Success Lead in a fully remote role with optional NYC office access. You will manage client relationships, translate business questions into research solutions, and coordinate with internal teams to deliver high-impact market insights.

The role emphasizes timely project delivery, account growth through expanded engagements, and strong communication across stakeholders, with an emphasis on storytelling and actionable results.

Qualifications

• Bachelor’s degree in marketing, business, psychology, social sciences, or a related field.
• 7+ years of experience in market research, insights, or a related client-facing role.
• Experience at a market research agency, panel/sample provider, or insights consultancy.
• Strong understanding of quantitative research methodologies.
• Proven experience managing multiple projects and client relationships simultaneously.
• Excellent communication, presentation, and storytelling skills.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced, deadline-driven environment.
• Familiarity with concept testing, pack testing, A/U, and brand health tracking.
• Experience working with custom research.
• Proficiency in Microsoft Office suite (PowerPoint, Excel)

Responsibilities

• Serve as the primary day-to-day contact for clients.
• Build trusted, long-term relationships by understanding clients’ businesses, industries, and research needs.
• Proactively identify opportunities to expand accounts through additional studies, methodologies, or services.
• Lead client meetings, status updates, and results discussions.
• Partner with internal research team to scope, execute, and deliver projects on time and within budget.
• Build project proposals, timelines, and cost estimates.
• Ensure research objectives are clearly defined and aligned with client goals.
• Monitor project quality and troubleshoot issues as they arise.
• Translate client objectives into appropriate, best practice methodologies.
• Develop survey flows and questionnaires that will answer clients’ core questions.
• Review survey links and deliverables to ensure accuracy and relevance.
• Help synthesize findings into clear, actionable insights for clients; Support presentation of results, including storytelling and implications.
• Manage account budgets, invoices, and revenue targets.
• Track project profitability and flag risks or scope changes.
• Support contract renewals and pricing discussions.
• Contribute to forecasting and account planning.
• Act as the voice of the client internally.
• Ensure smooth handoffs between sales and research.
• Share client feedback and market intelligence with internal teams.

Skills

Client relationship management

Project management

Communication

Storytelling

Research methodology understanding

Time management

Presentation skills

Microsoft Office

Education

Bachelor's degree in marketing, business, psychology, social sciences, or related field

Tools

PowerPoint

Excel

Job description

Wizer Feedback Ltd. is hiring a Client Success Lead in a fully remote role with optional NYC office access. You will manage client relationships, translate business questions into research solutions, and coordinate with internal teams to deliver high-impact market insights.

The role emphasizes timely project delivery, account growth through expanded engagements, and strong communication across stakeholders, with an emphasis on storytelling and actionable results.