Strategic Client Success Manager - Remote Fridays & Growth

ATB Technologies, LLC; St. Louis (MO); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Employee benefits package

Unlimited vacation policy

Matching 401k

8 paid holidays

Company-paid lunch

Job summary

ATB Technologies, LLC is seeking a Client Success Manager to own relationships across an assigned portfolio, ensuring ongoing value and alignment with technology strategy. You will drive proactive communication, monitor client health, and partner with internal teams to deliver a strong client experience.

Responsibilities include leading QBRs, developing strategic account plans, and supporting renewal strategies while identifying growth opportunities.

Qualifications

• 4+ years of experience in Client Success, Account Management, Customer Success, Service Delivery, or a related client-facing role.
• Strong consultative communication skills with the ability to build credibility and trust with clients at multiple levels of an organization.
• Demonstrated ability to understand client needs and translate them into clear, actionable recommendations.
• Experience managing client relationships with a focus on retention, satisfaction, and long-term partnership growth.
• Ability to identify and manage client risk, including dissatisfaction, disengagement, or service concerns.
• Strong problem-solving and conflict resolution skills, with the ability to coordinate the right internal resources when issues arise.
• Professional verbal and written communication skills, including comfort leading executive-level conversations and presentations.
• Strong organizational and time management skills, with the ability to manage multiple accounts, priorities, and follow-up items effectively.
• Ability to work cross-functionally and build strong internal partnerships across service, sales, and leadership teams.
• Comfort discussing technical concepts with clients and communicating those concepts clearly to both technical and non-technical audiences.
• Self-starter mindset with sound judgment, attention to detail, and adaptability in a fast-paced environment.
• Bachelor’s degree or equivalent relevant experience preferred.

Responsibilities

• Build and maintain trusted advisor relationships with assigned clients, serving as the primary point of contact for the overall client experience.
• Develop a strong understanding of each client’s business priorities, operational challenges, and long-term goals.
• Drive proactive communication with clients through regular touchpoints, strategic conversations, and follow-up on key initiatives.
• Ensure clients feel informed, supported, and confident in the direction of the partnership.
• Monitor client health and engagement across assigned accounts, identifying risks, service concerns, or signs of dissatisfaction early.
• Proactively address retention risks by coordinating with internal stakeholders and helping drive appropriate action plans.
• Lead Quarterly Business Reviews (QBRs) and other strategic client meetings to review performance, align on priorities, and discuss future opportunities.
• Develop and maintain strategic account plans focused on client goals, service alignment, retention, and long-term partnership health.
• Provide clients with relevant reporting, service insights, trend analysis, and recommendations for improvement.
• Manage client escalations by coordinating with internal teams, ensuring timely resolution and clear communication to clients throughout the process.
• Support renewal readiness by ensuring alignment, client satisfaction, and clear articulation of value delivered, while partnering with sales on pricing, proposals, and commercial execution.

Education

Bachelor’s degree or equivalent relevant experience preferred

Job description

ATB Technologies, LLC is seeking a Client Success Manager to own relationships across an assigned portfolio, ensuring ongoing value and alignment with technology strategy. You will drive proactive communication, monitor client health, and partner with internal teams to deliver a strong client experience.

Responsibilities include leading QBRs, developing strategic account plans, and supporting renewal strategies while identifying growth opportunities.