Client Delivery & Success Lead (Remote)

ATG; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

ATG Data Solutions is seeking a Client Success Specialist to bridge clients, designers, and developers across multiple engagements. You will lead client communications, coordinate delivery, and guide teams toward high-quality outcomes in a fast-paced environment.

This role emphasizes relationship-building, strategic thinking, and the ability to navigate ambiguity while ensuring projects meet client goals and timelines.

Qualifications

• 3–5 years of project management, agency, and/or relevant experience.
• Experience managing software development projects and coordinating work across designers, developers, and stakeholders.
• Excellent written and verbal communication.
• Strong ability to track, document, and report on project status.
• Confident running meetings, leading discussions, and demoing progress.
• Comfortable managing multiple workstreams simultaneously.
• Organized, proactive, and calm under pressure.
• Strong judgment around resourcing and prioritization.
• Ability to sense when a client need is Phase 1 vs. future phase.
• Natural relationship-builder who helps clients succeed.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Run client calls, planning sessions, and product update demos.
• Build trust through clarity, follow-through, and thoughtful guidance.
• Communicate with clients through email, virtual meetings, and in person as required.
• Identify opportunities to add value, expand scope, or shape future phases.
• Coordinate work across design, development, and strategy teams.
• Manage timelines, budgets, and priorities across multiple active projects.
• Remove blockers by asking the right questions and bringing in the right people.
• Ensure work stays aligned with client goals, not just task completion.
• Translate client needs into clear, actionable direction for designers and developers.

Tools

Jira

Azure DevOps

Asana

Monday.com

ClickUp

Wrike

Microsoft Planner

Smartsheet

Job description

ATG Data Solutions is seeking a Client Success Specialist to bridge clients, designers, and developers across multiple engagements. You will lead client communications, coordinate delivery, and guide teams toward high-quality outcomes in a fast-paced environment.

This role emphasizes relationship-building, strategic thinking, and the ability to navigate ambiguity while ensuring projects meet client goals and timelines.