Strategic Client Success Manager (Remote)

KinderCare; Louisville (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Discounted child care

Medical, dental, and vision benefits

Employee assistance programs

Paid time off

Health and wellness programs

Job summary

KinderCare Learning Companies is seeking a Client Success Manager to be the strategic partner for our clients, guiding onboarding, adoption, and ongoing value realization across sites and centers. You will build trusted relationships, provide proactive guidance, and collaborate with sales, field leadership, and internal teams to deliver a seamless experience.

You’ll monitor KPIs, deliver executive summaries, and identify opportunities for renewals and program expansions.

Qualifications

• Bachelor's degree in business, marketing, communications, education, or related field or equivalent professional experience.
• 5+ years of experience in client success or related roles.
• Ability to build executive-level relationships with complex portfolios.
• Strong project management and organizational skills.
• Experience interpreting business metrics and turning data into recommendations.
• Proven ability to influence cross-functional teams and drive collaborations.

Responsibilities

• Drive client retention and growth through engagement and renewals.
• Lead opportunities for account growth, renewals, and program expansion.
• Manage client contracts, billing, renewals, amendments, extensions, and compliance.
• Deliver regular client reporting and KPI analysis.
• Coordinate cross-functional partnerships to optimize field adoption and client outcomes.
• Lead onboarding and ongoing strategic engagement across sites and programs.

Skills

Client success

Relationship management

Project management

Data interpretation

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Job description

KinderCare Learning Companies is seeking a Client Success Manager to be the strategic partner for our clients, guiding onboarding, adoption, and ongoing value realization across sites and centers. You will build trusted relationships, provide proactive guidance, and collaborate with sales, field leadership, and internal teams to deliver a seamless experience.

You’ll monitor KPIs, deliver executive summaries, and identify opportunities for renewals and program expansions.