Strategic Client Success Manager - InfoSec

Cengage Group; Denver (CO); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage, a global edtech company, is seeking a full-time Account Executive to manage assigned accounts, build relationships with managers and executives, and drive renewal growth. You will work with Infosec products, coordinate with technical support, and monitor usage and health metrics.

You will maintain pipelines in Salesforce and Gainsight, targeting monthly, quarterly and yearly objectives, while delivering value through consultative selling and cross-sell opportunities.

Qualifications

• Proven ability to build rapport via phone, email and video.
• Clear, credible communication and presentation skills.
• Track record of managing multiple projects with attention to detail.

Responsibilities

• Handle assigned accounts and meet or exceed quota.
• Build relationships with customers, including executives, to understand objectives.
• Develop strategy to achieve customer objectives using a consultative approach.
• Coordinate with technical support for complex questions.
• Monitor usage, adoption and customer health metrics.
• Collaborate with clients to maximize value over the subscription period.
• Conduct scheduled business appraisals to boost product uptake.
• Maintain strong account administration and accurate forecasting.
• Stay current on product knowledge and industry trends.
• Manage renewals and growth through cross-sell and upsell.
• Maintain pipeline and track activities in Salesforce.com and Gainsight.

Skills

Rapport building

Communication

Multitasking

Negotiation

Self-starter

Relationships

Job description

Cengage, a global edtech company, is seeking a full-time Account Executive to manage assigned accounts, build relationships with managers and executives, and drive renewal growth. You will work with Infosec products, coordinate with technical support, and monitor usage and health metrics.

You will maintain pipelines in Salesforce and Gainsight, targeting monthly, quarterly and yearly objectives, while delivering value through consultative selling and cross-sell opportunities.