Strategic Client Success Manager

Cengage Group; Detroit (MI); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking an experienced sales professional in the United States to manage assigned accounts, hit quota, and drive renewals and expansion for Infosec products. You will build relationships with customer executives, develop consultative strategies, and coordinate with technical support to address complex questions.

You will monitor usage and health metrics, maintain account administration, and maintain up-to-date product knowledge while delivering results through Salesforce.com and

Qualifications

• Experience managing accounts and meeting quota.
• Ability to build rapport via phone, email, and video.
• Strong communication, presentation, and influence skills.
• Proven ability to manage multiple projects with attention to detail.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add‑on, and upgrade sales to existing customers.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties as needed to achieve Infosec goals.

Skills

Account management

Relationship building

Negotiation

Communication

Project management

Attention to detail

Prioritization

Tools

Salesforce.com

Gainsight

Job description

Cengage Group is seeking an experienced sales professional in the United States to manage assigned accounts, hit quota, and drive renewals and expansion for Infosec products. You will build relationships with customer executives, develop consultative strategies, and coordinate with technical support to address complex questions.

You will monitor usage and health metrics, maintain account administration, and maintain up-to-date product knowledge while delivering results through Salesforce.com and