Public Sector Client Success Strategist

FSH Technologies (formerly Contenda); Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

FSH Technologies (formerly Contenda) is seeking a Client Strategist to own end-to-end client relationships—from pre-sale demos through implementation, delivery, and contract expansion. You are the primary owner of client outcomes, translating workflows into deliverables and partnering with engineering to ensure success.

This high-ownership, client-facing role requires coordinating across government clients, leading onboarding and training, and surfacing expansion opportunities.

Qualifications

• 2+ years of client-facing experience delivering projects, managing stakeholders, and finding new opportunities for work.
• Track record of owning outcomes and navigating delivery.
• Comfort with learning new tools and making simple product/configuration changes.
• Strong communication skills for both non-technical and technical audiences.
• Interpersonal skills for navigating local city politics and large group settings.
• Comfort with ambiguity and bias toward action.

Responsibilities

• Own client engagements end-to-end: scoping work, aligning software to requirements, driving projects to outcomes.
• Partner with Client Engineers to scope, build, and deliver solutions translating client needs into technical direction.
• Manage stakeholders across government clients, from frontline staff to senior officials.
• Navigate internal teams to advocate for clients and FSH.
• Own pre-sales demo processes to demonstrate FSH’s value.
• Write documentation and lead onboarding/training to empower clients.
• Build product changes without routing every request through engineering.
• Identify expansion opportunities within existing accounts.

Skills

Client delivery

Stakeholder management

Technical fluency

Communication

Ambiguity navigation

Job description

FSH Technologies (formerly Contenda) is seeking a Client Strategist to own end-to-end client relationships—from pre-sale demos through implementation, delivery, and contract expansion. You are the primary owner of client outcomes, translating workflows into deliverables and partnering with engineering to ensure success.

This high-ownership, client-facing role requires coordinating across government clients, leading onboarding and training, and surfacing expansion opportunities.