Strategic Client Success Manager — Health Plan Partnerships

Marathon Health; Butlerville (IN); On-site; USD 80,000 - 110,000; Full time

Job summary

Marathon Health is seeking a Client Success Manager to develop and maintain strong partnerships with assigned clients and broker/consultant partners. This role entails strategic planning within the client’s business lines, identifying opportunities to engage employees and members to improve clinical and savings outcomes.

You will be involved in proactive issue resolution, best-practice consulting, and providing market insights.

Qualifications

• Bachelor's degree in business or healthcare administration plus 5+ years in healthcare operations or account/client management.
• Proven success managing clients with complex needs and high expectations.
• Experience influencing stakeholders at all levels within healthcare groups.
• Strong command of healthcare data analytics, performance guarantees, and operational alignment.

Responsibilities

• Develop a deep understanding of population health and healthcare utilization data.
• Plan and manage new health center implementations and renewals with clients.
• Identify revenue growth opportunities with existing clients.
• Coordinate client engagement plans with marketing to improve utilization and patient experience.
• Report and analyze performance data related to clinic operations and risk metrics.
• Maintain broker relationships and represent mutual client interests.

Skills

Client management

Healthcare data analytics

Communication skills

Stakeholder influence

Travel willingness

Education

Bachelor's degree in business or healthcare administration

Tools

Salesforce

Tableau

Microsoft Office

Job description

Marathon Health is seeking a Client Success Manager to develop and maintain strong partnerships with assigned clients and broker/consultant partners. This role entails strategic planning within the client’s business lines, identifying opportunities to engage employees and members to improve clinical and savings outcomes.

You will be involved in proactive issue resolution, best-practice consulting, and providing market insights.