Strategic Client Success Manager – Growth & Renewals

Cengage Group; Jackson (MS); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group, a global edtech leader, is seeking an Account Executive for Infosec products in the United States. You will manage assigned accounts, build executive relationships, and drive renewals and expansion through consultative selling.

The role requires strong communication, multi-project management, and the ability to collaborate with technical teams. You will use Salesforce.com and Gainsight to track pipeline and performance, with a comprehensive Total Rewards package.

Qualifications

• Ability to build rapport through phone, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.
• Excellent listening and negotiation skills; critical thinking and problem-solving skills.
• Confident self-starter, highly motivated, and able to excel in a high-performance setting.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Collaborate with clients to ensure integration of Infosec products and enhanced benefits over the subscription.
• Undertake scheduled business appraisals with customers to verify delight and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth through cross-sell, add-on, and upgrades.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties to achieve Infosec goals.

Skills

Rapport-building

Communication

Multi-project management

Listening & negotiation

Self-motivation

Relationship building

Task prioritization

Tools

Salesforce.com

Gainsight

Job description

Cengage Group, a global edtech leader, is seeking an Account Executive for Infosec products in the United States. You will manage assigned accounts, build executive relationships, and drive renewals and expansion through consultative selling.

The role requires strong communication, multi-project management, and the ability to collaborate with technical teams. You will use Salesforce.com and Gainsight to track pipeline and performance, with a comprehensive Total Rewards package.