Strategic Client Success Manager

Cengage Group; San Juan (PR); Remote; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking a results-driven account executive to manage assigned accounts, build executive relationships, and drive renewals and upsell opportunities. This role emphasizes consultative selling, cross-functional coordination, and data-driven account planning to achieve and exceed sales targets.

The position involves full‑time work in the United States, with a focus on customer success, adoption metrics, and long-term value creation for education-focused clients.

Qualifications

• Ability to build rapport through phone, email, and video.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects with attention to detail and prioritization.
• Excellent listening and negotiation skills; critical thinking and problem-solving.

Responsibilities

• Handle assigned accounts to perform at or above quota.
• Build relationships with new customers, including management and executive collaborators.
• Develop a consultative strategy to meet customer objectives.
• Coordinate with technical support for complex questions.
• Monitor customer usage, adoption, and health metrics.
• Collaborate with clients to ensure successful product integration and renewals.
• Conduct scheduled business reviews to boost product uptake and satisfaction.
• Maintain accurate administration of accounts and Salesforce/Gainsight data.
• Stay current on company and product knowledge.
• Manage pipeline to meet monthly, quarterly and yearly forecasts.

Skills

Rapport building

Communication

multitasking

Tools

Salesforce

Gainsight

Job description

Cengage Group is seeking a results-driven account executive to manage assigned accounts, build executive relationships, and drive renewals and upsell opportunities. This role emphasizes consultative selling, cross-functional coordination, and data-driven account planning to achieve and exceed sales targets.

The position involves full‑time work in the United States, with a focus on customer success, adoption metrics, and long-term value creation for education-focused clients.