Strategic Client Success Manager – Growth & Renewals

Cengage Group; Anchorage (AK); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Total Rewards package

Incentive compensation program

Job summary

Cengage Group in the United States seeks a sales professional to manage Infosec accounts, build executive relationships, and develop consultative strategies to achieve customer objectives and renewals.

You will coordinate with technical teams, monitor adoption, and drive product uptake, while maintaining pipeline in Salesforce and Gainsight. Integrity and strong communication are essential to success.

Qualifications

• Proven ability to manage multiple projects with strong attention to detail.
• Strong written and verbal communication; able to influence credibly.
• Experience managing customer renewals and upsell opportunities.

Responsibilities

• Handle assigned accounts to consistently perform at or above quota.
• Build relationships with customers, including executives, and understand objectives.
• Develop consultative strategies to achieve customer goals.
• Coordinate with technical support for complex questions.
• Monitor usage, adoption and health metrics of customers.
• Drive renewals and cross-sell to existing customers.
• Manage pipeline and forecasts in Salesforce.com and Gainsight.

Skills

Rapport building

Communication

Multi-project management

Negotiation

Proactive/self-starter

Relationship building

Task prioritization

Tools

Salesforce.com

Gainsight

Job description

Cengage Group in the United States seeks a sales professional to manage Infosec accounts, build executive relationships, and develop consultative strategies to achieve customer objectives and renewals.

You will coordinate with technical teams, monitor adoption, and drive product uptake, while maintaining pipeline in Salesforce and Gainsight. Integrity and strong communication are essential to success.