Strategic Client Success Manager

Cengage Group; Las Vegas (NV); On-site; USD 60,000 - 73,000; Full time

Job summary

Cengage, a leading edtech company, is hiring in the United States for a full-time role focused on managing key accounts and driving revenue growth. You will build relationships with executives, develop consultative strategies, and coordinate with support teams to optimize product adoption and renewals.

You will monitor usage metrics, manage pipeline in Salesforce.com and Gainsight, and stay current on product knowledge to drive incremental growth and value for customers.

Qualifications

• Ability to build rapport through phone, email and video conferencing.
• Excellent communication, presentation and influencing skills.
• Demonstrated multitasking with strong attention to detail and prioritization.
• Strong listening, negotiation, critical thinking and problem-solving abilities.
• Self-starter, motivated and capable in a high-performance setting.
• Integrity, reliability and maturity in relationships.

Responsibilities

• Handle assigned accounts to perform at or above quota.
• Build relationships with customers and understand their objectives.
• Develop strategy and plan for achieving customer objectives consultatively.
• Coordinate with technical support for complex questions.
• Monitor usage, adoption and health metrics.
• Collaborate with clients to ensure successful product integration and upsell.
• Conduct scheduled business appraisals to verify satisfaction and boost uptake.
• Maintain account administration and stay current on product knowledge.
• Own renewals and growth through cross-sell and upgrades.
• Manage pipeline and forecast with Salesforce.com and Gainsight.
• Adhere to the Cengage Credo and support Infosec goals.
• Perform other duties as needed.

Skills

Relationship building

Communication

Multitasking

Negotiation

Problem solving

Proactive

Prioritization

Tools

Salesforce.com

Gainsight

Job description

Cengage, a leading edtech company, is hiring in the United States for a full-time role focused on managing key accounts and driving revenue growth. You will build relationships with executives, develop consultative strategies, and coordinate with support teams to optimize product adoption and renewals.

You will monitor usage metrics, manage pipeline in Salesforce.com and Gainsight, and stay current on product knowledge to drive incremental growth and value for customers.