Strategic Client Success Manager

Cengage Group; Billings (MT); On-site; USD 60,000 - 73,000; Full time

Job summary

Cengage Group in the United States is seeking an account-focused professional to manage assigned accounts, drive renewals, and grow revenue through cross-sell and upgrades. You will work with management and executives to understand objectives and develop a consultative plan, coordinating with technical support as needed.

You will monitor usage and health metrics, maintain accurate account administration in Salesforce and Gainsight, and stay current on product knowledge.

Qualifications

• Experience building relationships with customers and executives.
• Strong communication, presentation, and influencing skills.
• Ability to manage multiple projects with attention to detail.
• Excellent listening, negotiation and problem-solving abilities.
• Self-starter, highly motivated, and thrives in a high-performance setting.
• Natural relationship builder with integrity and reliability.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle the assigned accounts to meet quota.
• Build relationships with new customers, including management and executive collaborators.
• Develop a strategy and plan for achieving customer objectives consultatively.
• Coordinate with technical support for complex questions.
• Monitor customer usage, adoption, and health metrics.
• Collaborate with clients to ensure successful integration of Infosec products and add-ons.
• Conduct scheduled business appraisals to boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for renewals and growth through cross-sell and upgrades.
• Manage pipeline to meet monthly, quarterly, yearly forecasts in Salesforce.com and Gainsight.
• Embody the Cengage Credo and our ethos.
• Perform other duties to achieve Infosec goals.

Skills

Rapport building

Communication

Project management

Negotiation

Self-motivation

Relationship building

Prioritization

Tools

Salesforce

Gainsight

Job description

Cengage Group in the United States is seeking an account-focused professional to manage assigned accounts, drive renewals, and grow revenue through cross-sell and upgrades. You will work with management and executives to understand objectives and develop a consultative plan, coordinating with technical support as needed.

You will monitor usage and health metrics, maintain accurate account administration in Salesforce and Gainsight, and stay current on product knowledge.