Remote Client Success Lead: Growth & Retention

Kaplan, Inc.; United States; Remote; USD 31,000 - 79,000; Full time

Benefits offered by this job

Remote work

Tuition assistance

Comprehensive benefits

Retirement plan

Job summary

Kaplan, Inc. is seeking a Customer Success Manager (CSM) to drive retention and growth for Kaplan North America’s mid-tier supplemental education accounts.

You will partner with sales leadership to craft account plans and pursue cross-sell opportunities, ensuring renewal cycles and strong client relationships across senior leadership. Where you will leverage data from CRM and LMS to monitor engagement, identify risks and opportunities, and collaborate with cross-functional teams to deliver

Qualifications

• Bachelor's degree or higher required.
• 4+ years in customer experience or account management with large portfolios.
• Strong communication and relationship-building skills.

Responsibilities

• Implement processes for effective relationship management with mid-revenue accounts.
• Serve as primary contact for stakeholders to drive growth.
• Develop tailored engagement plans to retain and grow revenue.
• Manage renewal cycles and ensure smooth contract delivery.
• Collaborate with sales to develop growth plans and cross-sell/up-sell.
• Solicit partner feedback and incorporate insights into plans.
• Use CRM/LMS data to monitor engagement and identify opportunities.
• Track metrics and adjust strategies to maximize revenue.

Skills

Communication

Relationship building

Problem-solving

Adaptability

Data analysis

Technical proficiency

Customer-centric mindset

Proactive approach

Education

Bachelor's degree in Business or related field

Associate’s degree with four years of experience

Tools

CRM systems

LMS data

Excel

Job description

Kaplan, Inc. is seeking a Customer Success Manager (CSM) to drive retention and growth for Kaplan North America’s mid-tier supplemental education accounts.

You will partner with sales leadership to craft account plans and pursue cross-sell opportunities, ensuring renewal cycles and strong client relationships across senior leadership. Where you will leverage data from CRM and LMS to monitor engagement, identify risks and opportunities, and collaborate with cross-functional teams to deliver