Strategic Client Success Manager

Cengage Group; Burlington (VT); On-site; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking a results-oriented Account Executive to manage assigned accounts, build trusted relationships with customers, and drive renewal and expansion opportunities for Infosec products. You will develop strategic plans, coordinate with technical support, and monitor usage and health metrics to ensure ongoing value.

You will also manage the sales pipeline, forecast monthly, quarterly, and yearly results, and stay current on product knowledge while embodying the Cengage Credo in a

Qualifications

• Ability to build rapport through phone calls, email and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects with attention to detail and prioritization.
• Excellent listening and negotiation skills; critical thinking and problem-solving.
• Confident self-starter, highly motivated in a high-performance setting.
• Natural relationship builder with integrity and reliability.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle the assigned accounts to perform at or above quota.
• Build relationships with new customers, including management and executive collaborators.
• Develop a strategy and plan for achieving customer objectives consultatively.
• Coordinate with technical support for complex questions.
• Monitor customer usage, adoption, and health metrics.
• Collaborate with clients to ensure integration of Infosec products and added benefits.
• Conduct scheduled business appraisals to boost product uptake.
• Maintain administration of accounts.
• Stay current on company and industry product knowledge.
• Manage renewals and growth through cross-sell and upgrades.
• Manage pipeline and forecast accuracy in Salesforce.com and Gainsight.
• Embodies the Cengage Credo and performs other duties to achieve Infosec goals.

Skills

Rapport building

Communication

Multi-project management

Negotiation

Self-starter

Relationship builder

Task prioritization

Tools

Salesforce.com

Gainsight

Job description

Cengage Group is seeking a results-oriented Account Executive to manage assigned accounts, build trusted relationships with customers, and drive renewal and expansion opportunities for Infosec products. You will develop strategic plans, coordinate with technical support, and monitor usage and health metrics to ensure ongoing value.

You will also manage the sales pipeline, forecast monthly, quarterly, and yearly results, and stay current on product knowledge while embodying the Cengage Credo in a