Strategic Client Success Manager

Cengage Group; Honolulu (HI); On-site; USD 60,000 - 73,000; Full time

Job summary

Cengage Group in the United States seeks an Account Executive to manage assigned accounts, hit quota, and build relationships with customers including executives. You will develop consultative strategies, coordinate with tech support, monitor adoption, and drive renewals for Infosec products.

You’ll collaborate across teams to ensure client success, maintain accurate records in Salesforce and Gainsight, and pursue incremental growth through upsell and cross-sell activities.

Qualifications

• Ability to build rapport through phone calls, email, and video conferencing.
• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.
• Excellent listening and negotiation skills; critical thinking and problem-solving skills.
• Confident self-starter, highly motivated, and able to excel in a high-performance setting.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritize among competing tasks.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
• Embody the Cengage Credo by demonstrating our ethos.
• Perform other duties as needed to achieve Infosec goals.

Skills

Rapport building

Communication

Project management

Negotiation

Self-motivated

Relationship building

Task prioritization

Tools

Salesforce

Gainsight

Job description

Cengage Group in the United States seeks an Account Executive to manage assigned accounts, hit quota, and build relationships with customers including executives. You will develop consultative strategies, coordinate with tech support, monitor adoption, and drive renewals for Infosec products.

You’ll collaborate across teams to ensure client success, maintain accurate records in Salesforce and Gainsight, and pursue incremental growth through upsell and cross-sell activities.