Strategic Client Success Manager — Growth & Insights

Innovid; New York (NY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Wellness programs

Peloton & wellness subscriptions

Job summary

Innovid is seeking a Client Success Manager to serve as the trusted daily partner for a portfolio of clients. You will drive communication, ensure flawless execution, and translate performance insights into long-term growth strategies.

Collaborate with internal teams and senior leadership to deliver exceptional client experiences and uncover opportunities for impact. You will analyze client objectives and campaign performance, lead strategic discussions, and coordinate cross-functional teams to

Qualifications

• Proven project management skills for day-to-day operations and cross-functional coordination.
• Exceptional organizational abilities ensuring seamless cross-department timelines and deliverables.
• Proficient in Microsoft Office Suite with advanced Excel for data analysis and reporting.
• Meticulous attention to detail across client deliverables and communications.
• Self-motivated and proactive with strong ownership and accountability.
• Strategic and critical thinker connecting client goals to measurable outcomes.
• Exceptional interpersonal and relationship-building skills with clients and internal teams.
• Revenue-driven mindset focused on client retention, growth, and long-term value.
• AI-forward mindset, comfortable testing AI tools to improve productivity.

Responsibilities

• Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication and service.
• Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
• Analyze client objectives and campaign performance to surface insights and growth opportunities.
• Lead proactive discussions to strengthen relationships with data-driven recommendations.
• Coordinate cross-functional teams to meet project timelines and deliverables.
• Contribute to QBRs with clear summaries of performance, learnings, and next steps.
• Support revenue retention and growth by aligning planning with client objectives and identifying expansion opportunities.
• Validate billing details and collaborate with internal teams to ensure accuracy and integrity.

Skills

Project management

Organizational skills

Excel

Attention to detail

Self-motivated

Strategic thinking

Relationship-building

Revenue growth

AI mindset

Tools

Microsoft Office

Job description

Innovid is seeking a Client Success Manager to serve as the trusted daily partner for a portfolio of clients. You will drive communication, ensure flawless execution, and translate performance insights into long-term growth strategies.

Collaborate with internal teams and senior leadership to deliver exceptional client experiences and uncover opportunities for impact. You will analyze client objectives and campaign performance, lead strategic discussions, and coordinate cross-functional teams to