Strategic Client Success & Delivery Lead

DXC Technology Company; Dallas (TX); Hybride; USD 110 000 - 170 000; Plein temps

Résumé du poste

DXC Technology Inc. in Dallas, TX is seeking a Client Success Manager (CSM) to drive client satisfaction, oversee service delivery, and foster account growth across complex engagements in a hybrid work model.

You will own the end-to-end CES delivery, manage renewals and margins, align cross-functional teams, and advocate for client needs while driving operational excellence and strategic oversight for revenue and KPI attainment.

Qualifications

• Proven experience in client relationship management and growing accounts in telecommunications.
• Strong delivery excellence and full lifecycle project leadership with on-time, within-budget execution.
• Ability to demonstrate ROI and lead account renewals and up/cross-sells.

Responsabilités

• Own all aspects of CES delivery on the account, including renewals, satisfaction, and profitability.
• Collaborate with cross-functional teams to deliver a full-stack experience.
• Drive forecast, resourcing, and governance to ensure contractual obligations.

Connaissances

Client Relationship Management

Delivery Leadership

Value Realization

Account Growth

Internal Orchestration

Resilience

Digital Agility

Description du poste

DXC Technology Inc. in Dallas, TX is seeking a Client Success Manager (CSM) to drive client satisfaction, oversee service delivery, and foster account growth across complex engagements in a hybrid work model.

You will own the end-to-end CES delivery, manage renewals and margins, align cross-functional teams, and advocate for client needs while driving operational excellence and strategic oversight for revenue and KPI attainment.