Strategic Client Success Manager — Federal & Aerospace

DXC Technology; Dallas (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

DXC Technology is seeking a Senior Client Success Manager to lead delivery for major accounts in a hybrid, client-focused environment. You will own the CES delivery, drive client satisfaction, manage a team of CSMs, and coordinate cross-functional efforts to maximize value and ROI.

In this role, you will foster account growth, forecast revenue and margins, ensure governance and SLAs, and advocate for client needs across delivery teams, sales, and product to sustain long-term partnerships.

Qualifications

• Proven experience in client relationship management in Aerospace and Defense; US Federal Government experience is a plus.
• Strong delivery leadership with full lifecycle project management and on-time execution within budget.
• Ability to demonstrate value realization and ROI for clients, driving account growth and renewals.
• Experience in renewals and up/cross-sells, with proven cross-functional collaboration.
• Resilience, adaptability, and a customer-first mindset in high-pressure environments.

Responsibilities

• Own all aspects (project and run) of CES delivery on the account, including renewals, profitability, resourcing, and SLAs.
• Lead a team of 3-4 CSMs supporting other accounts in the industry.
• Collaborate with delivery, sales, marketing, and product to ensure cohesive, full-stack delivery.
• Drive account growth with pipeline development, proactive solutioning, and revenue forecasting.
• Act as central escalation point; align internal and client teams; provide strategic oversight.
• Ensure governance, change controls, and post-project learning for continuous improvement.
• Advocate for client needs and align delivery teams to client priorities and outcomes.

Skills

Client Relationship Management

Delivery Excellence

Project Leadership

Value Realization

Account Growth

Internal Orchestration

Resilience

Digital Agility

People Leadership

Job description

DXC Technology is seeking a Senior Client Success Manager to lead delivery for major accounts in a hybrid, client-focused environment. You will own the CES delivery, drive client satisfaction, manage a team of CSMs, and coordinate cross-functional efforts to maximize value and ROI.

In this role, you will foster account growth, forecast revenue and margins, ensure governance and SLAs, and advocate for client needs across delivery teams, sales, and product to sustain long-term partnerships.