Strategic Client Success Manager: Drive Value & Growth

Elemica, Inc; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible time off

401k and bonus program

Wellness and mental health initiatives

Personal and pet insurance

Flexible location policy

Competitive compensation

Parental leave

Job summary

Elemica is seeking a seasoned Client Success Manager to grow our relationships with enterprise clients and drive value realization across the customer lifecycle. You will partner with Success and Sales to ensure client satisfaction, renewal, and expansion opportunities, while guiding cross-functional teams to deliver measurable outcomes.

Join a global leader in digital supply chain solutions and enjoy flexible work locations, competitive compensation, and comprehensive benefits aimed at

Qualifications

• 5+ years of experience in Customer Success, Account Management, and/or Sales.
• Demonstrated ability to drive customer adoption and maintain relationships.
• Strong written and verbal communication skills.
• Willing and able to travel up to 30%.

Responsibilities

• Measure, analyze, and increase customer health and value indicators (utilization/KPI).
• Execute on Value Realization Plans to meet value expectations.
• Monitor client satisfaction and take proactive actions.
• Identify cross-sell and up-sell opportunities.
• Maintain high client retention and strong relationships across executive levels.
• Collaborate with Success & Sales to position clients for success and drive repeat business.

Skills

Customer success

Account management

Sales

Communication

Cross-functional

Education

Bachelor's Degree

Job description

Elemica is seeking a seasoned Client Success Manager to grow our relationships with enterprise clients and drive value realization across the customer lifecycle. You will partner with Success and Sales to ensure client satisfaction, renewal, and expansion opportunities, while guiding cross-functional teams to deliver measurable outcomes.

Join a global leader in digital supply chain solutions and enjoy flexible work locations, competitive compensation, and comprehensive benefits aimed at