Vice President, Solution Services

Elemica; United States; Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Flexible work locations

Unlimited Paid Time Off

Health & Voluntary/Pet Insurance Options

Quarterly employee engagement events

Job summary

A digital supply chain solutions provider is seeking an experienced Vice President, Solution Services to lead the Solution Services Organization. The role involves project leadership, business analysis, and partnership with PMO to ensure successful project delivery. Ideal candidates will have a Bachelor's degree and extensive experience in professional services and solution architecture. This position offers flexible work arrangements and various employee benefits.

Qualifications

• 10-15+ years of progressive experience in professional services, consulting, or solution architecture.
• Proven success leading solution design and advisory teams in a SaaS environment.
• Strong understanding of utilization, revenue, margin, and estimation discipline.

Responsibilities

• Lead the Solution Services Organization and oversee project leadership.
• Partner with PMO leadership for clean handoffs and delivery risk mitigation.
• Act as a trusted partner to Sales for complex deal estimations.

Skills

Solution design leadership

Business analysis

Advisory services management

Sales enablement

Matrix organization experience

Education

Bachelor’s Degree in Business, Information Systems, Supply Chain

Tools

SaaS platforms

ERP systems

Job description

Elemica, an award-winning, digital supply chain company in the SaaS community, is seeking an experienced Vice President, Solution Services to grow our business and strengthen our partnerships with existing top enterprise clients. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client’s expectations.

Our Values

• Curiosity – we delight in the discovery of new challenges and feel compelled to solve them
• Integrity – We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partners
• Accountability – We show up and deliver measurable, meaningful business value. Consistently.
• Passion – We have a shared enthusiasm for transforming our clients’ supply chain

What’s In It For You?

• Flexible work locations
• Unlimited Paid Time Off Policy
• Inclusive parental leave policy that supports all parents and careers
• Health & Voluntary/Pet Insurance Options
• Retirement savings and bonus programs
• Quarterly employee engagement events
• Wellness & Mental Health Initiatives
• Generous Employee Referral Program
• Fun work environment

Role Impact

Reporting to the SVP, Professional Services, the Vice President, Solution Services will serve as the executive owner of solution design, business analysis, and future advisory service capabilities across all Elemica solutions, ultimately responsible for project leadership, management, quality, monitoring the commercial success of the projects and timely delivery within his/her team.

This VP leads the Solution Services Organization including Business Analysts and future advisory consultants—and while this role does not lead the PMO, it works in close partnership with PMO and Technical Services leadership to ensure projects are sold correctly, delivered profitably, and drive measurable customer value.

This position plays a critical role within the Solution & Advisory Services function and across Presales through the delivery lifecycle, providing confidence to customers and Sales that Elemica can deliver what is sold, while ensuring strong process rigor, utilization discipline, and revenue performance.

What You’ll Do

Delivery Partnership (Matrix Leadership)

• Partner closely with PMO leadership to ensure:
  • Clean handoffs from solution design into execution
  • Clear scope, assumptions, and success criteria
  • Early identification and mitigation of delivery risk
• Partner with Technical Services leadership to align solution design with technical feasibility, capacity, and delivery efficiency
• Serve as an executive escalation point for solution scope, design clarity, and value realization

Commercial & KPI Accountability

• Own utilization, revenue, and margin performance for the Solution Services teams
• Establish and enforce KPI frameworks including:
  • Billable utilization
  • Revenue contribution and attach rates
  • Estimation accuracy
  • Advisory services growth
• Ensure disciplined intake, prioritization, and capacity planning in collaboration with PMO and Services Operations

Sales Enablement & Estimation Support

• Act as a trusted executive partner to Sales, supporting:
  • Complex deal estimations and scoping
  • Customer-facing sales calls and solution discussions
  • Confidence-building conversations around delivery approach and outcomes
• Ensure all estimates and proposed solutions are:
  • Realistic and defensible
  • Aligned to delivery capabilities and margins
  • Clearly articulated in terms of customer value and outcomes
• Improve win rates and reduce delivery risk through strong upfront solution rigor

Process Rigor & Operational Excellence

• Define and maintain solution design standards, estimation frameworks, and governance checkpoints
• Drive continuous improvement in:
  • Requirements/Blue Printing quality and documentation
  • Scope clarity
  • Change control inputs
  • Estimation accuracy vs. actuals
• Partner with Services Operations to ensure data-driven decision-making and predictable performance
• Continued enablement planning for the team in coordination with the Product and Technology team

Talent Development & Organizational Health

• Build, mentor, and retain a high-performing team of Solution Specialists and advisory leaders
• Establish clear career paths from Business Analyst \u00b0 Solution Principal \u00b0 Advisory Consultant
• Promote a culture of accountability, collaboration, and customer‑centric problem solving
• Ensure global consistency while respecting regional delivery needs

Cross‑Functional Leadership

• Serve as the voice of solution integrity across Sales, Product, PMO, and Technical Services
• Partner with Product Management to provide feedback based on customer needs, delivery experience, and advisory insights
• Represent Solution Services in executive leadership forums

What You’ll Need

Basic/Required Qualifications

• Bachelor’s Degree in Business, Information Systems, Supply Chain, or equivalent experience
• 10–15+ years of progressive experience in professional services, consulting, or solution architecture leadership
• Proven success leading solution design, business analysis, or advisory teams in a SaaS or enterprise software environment
• Strong track record of supporting sales estimations and customer‑facing solution discussions
• Demonstrated ability to operate effectively in matrix organizations
• Deep understanding of utilization, revenue, margin, and estimation discipline
• Ability to handle stressful situations with perseverance and professionalism

Preferred Qualifications

• Experience in supply chain, logistics, ERP, or B2B integration platforms
• Familiarity with EAI, SAP ecosystems, and B2B messaging standards i.e. EDIFACT, VDA, X12, IDOCs, XML, xCBL, etc. and mapping tools is a plus
• Experience in managing international professional services teams as well as other project stakeholders
• Exposure to security and networking issues and technologies inherent in the use of the Internet in B2B solutions
• Background in building advisory or consulting services as scalable offerings

Leadership Profile

• Executive presence with strong customer credibility
• Commercially minded with delivery realism
• Process‑driven but pragmatic
• Collaborative leader who influences without direct authority
• Confident, clear, and decisive in front of customers and sales teams

Who We Are

Elemica is a leading provider of Digital Supply Chain Management solutions and the premier multi‑enterprise collaboration network for global process manufacturing industries. Its portfolio of SaaS‑based, network‑powered digitization and visibility solutions automate critical information flows, enable multi‑channel data strategies, and improve end‑to‑end supply chain performance. Elemica solutions connect many of the world’s largest manufacturers to their direct material suppliers, logistics service providers and end customers, helping them realize the promise of, and return on, their investments in supply chain digitization. Today, global leaders—including Arkema, BASF, Continental, Dow, Goodyear, Michelin, and Shell—use Elemica, driving over $1 trillion in commerce annually.

It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a ‘security first’ approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties.

Seniority level: Director

Employment type: Full‑time

Job function: Strategy/Planning and Information Technology

Industries: Software Development