Strategic Client Success Manager — Drive ROI & Growth

Conservice; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Conservice's WasteX program seeks a Customer Success Manager to advocate for customer success, owning the end-to-end experience and serving as the face of WasteX. You will onboard new relationships, work with executives and frontline teams to implement the program, and nurture long-term partnerships to maximize value.

You will also collaborate with internal leaders to refine products and drive growth, leveraging leadership, problem-solving, and data-driven decision making to deliver ROI for

Qualifications

• Bachelor's degree in a relevant field required.
• 4–7 years of post-bachelor’s experience in a project-based environment.
• Experience in waste and recycling preferred.
• Familiarity with ERP/CRM systems and SaaS business models.

Responsibilities

• Owns the end-to-end customer experience for WasteX initiatives.
• Onboards new relationships and collaborates with senior executives and frontline roles.
• Maintains long-term relationships to ensure ongoing value and ROI.
• Collaborates with internal leaders to improve products and drive growth.

Skills

Leadership

Problem Solving

Customer Centricity

Effective Communication

Operational Discipline

Education

Bachelor's degree in Business, Environmental Engineering, Environmental Sciences, or similar

Tools

ERPs

CRMs

SaaS platforms

Job description

Conservice's WasteX program seeks a Customer Success Manager to advocate for customer success, owning the end-to-end experience and serving as the face of WasteX. You will onboard new relationships, work with executives and frontline teams to implement the program, and nurture long-term partnerships to maximize value.

You will also collaborate with internal leaders to refine products and drive growth, leveraging leadership, problem-solving, and data-driven decision making to deliver ROI for