Client Success Lead: Drive ROI & Growth in Waste Solutions

Conservice LLC; United States; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Conservice LLC’s WasteX Customer Success Manager role champions the customer journey, guiding onboarding and ensuring end-to-end success in the WasteX program. You will own the long-term relationship, leverage data-driven insights, and drive value for clients while collaborating with product and operations teams.

You will engage senior executives and frontline teams, manage expectations, and seek opportunities to deliver measurable ROI, strengthening retention and growth across the customer base.

Qualifications

• Education: Bachelor’s degree in business, Environmental Engineering, Environmental Sciences, or similar.
• Experience: 4–7 years of post-bachelor’s experience in a project-based environment (Customer Success, Consulting, or similar corporate roles).
• Industry knowledge: Demonstrable experience in the waste and recycling industry is highly preferred.
• Technical proficiency: Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and an understanding of SaaS business models.
• Stakeholder management: Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
• Analytical skills: Strong understanding of process methodologies and the effective use of data to drive decisions.

Responsabilités

• Onboard new relationships and guide adoption of the WasteX program.
• Own long-term customer relationships to ensure increasing value through business acumen, problem-solving, and relationship-building.
• Collaborate with internal leaders to improve products and drive continuous growth.
• Serve as the primary advocate for customers and manage expectations across stakeholders from frontline to C-Suite.

Connaissances

Leadership

Problem Solving

Customer Centricity

Effective Communication

Operational Discipline

Formation

Bachelor’s degree

Description du poste

Conservice LLC’s WasteX Customer Success Manager role champions the customer journey, guiding onboarding and ensuring end-to-end success in the WasteX program. You will own the long-term relationship, leverage data-driven insights, and drive value for clients while collaborating with product and operations teams.

You will engage senior executives and frontline teams, manage expectations, and seek opportunities to deliver measurable ROI, strengthening retention and growth across the customer base.