Client Success Manager - WasteX

Conservice; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Conservice's WasteX program seeks a Customer Success Manager to advocate for customer success, owning the end-to-end experience and serving as the face of WasteX. You will onboard new relationships, work with executives and frontline teams to implement the program, and nurture long-term partnerships to maximize value.

You will also collaborate with internal leaders to refine products and drive growth, leveraging leadership, problem-solving, and data-driven decision making to deliver ROI for

Qualifications

• Bachelor's degree in a relevant field required.
• 4–7 years of post-bachelor’s experience in a project-based environment.
• Experience in waste and recycling preferred.
• Familiarity with ERP/CRM systems and SaaS business models.

Responsibilities

• Owns the end-to-end customer experience for WasteX initiatives.
• Onboards new relationships and collaborates with senior executives and frontline roles.
• Maintains long-term relationships to ensure ongoing value and ROI.
• Collaborates with internal leaders to improve products and drive growth.

Skills

Leadership

Problem Solving

Customer Centricity

Effective Communication

Operational Discipline

Education

Bachelor's degree in Business, Environmental Engineering, Environmental Sciences, or similar

Tools

ERPs

CRMs

SaaS platforms

Job description

The Customer Success Manager (CSM), WasteX at Conservice is the primary advocate for our customers' success, serving as the face of the WasteX program and owning the end-to-end customer experience. You will be accountable for the value created for our customers through three core pillars:

• Customer Value Creation: Actively involved in onboarding new relationships, working directly with senior executives and frontline roles to implement the program.
• Customer Management: Owning the long-term relationship to ensure increasing value through strong business acumen, problem-solving, and relationship-building.
• Internal Enablement: Collaborating with internal leaders to improve products and drive continuous growth. We seek problem solvers who excel as both individual contributors and people developers.

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Core Competencies

• Leadership: Demonstrate initiative and an ownership mindset; identify and execute value-creating opportunities for customers and internal operations.
• Problem Solving: Leverage structured thinking and a focus on root causes to plan and resolve complex issues.
• Customer Centricity: Embrace value creation as the driver for perpetual partnership; seek every opportunity to deliver ROI.
• Effective Communication: Manage expectations for both customers and internal stakeholders via comprehensive written and verbal communication.
• Operational Discipline: Utilize a firm grasp of processes, technology, and objective data to meet customer needs effectively.

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What This Role Offers

• High Visibility: Work in a role where efforts have a genuine impact on business results and internal operations.
• Revenue Ownership: Build deep customer partnerships that deliver measurable ROI for clients and drive long-term retention for Conservice.
• Career Growth: Opportunity to grow within an industry leader in the waste services and sustainability space.

Requirements

Qualifications and Experience:

• Education: Bachelor’s degree in business, Environmental Engineering, Environmental Sciences, or similar.
• Professional Experience: 4–7 years of post-bachelor’s experience in a project-based environment (Customer Success, Consulting, or similar corporate roles).
• Industry Knowledge: Demonstrable experience in the waste and recycling industry is highly preferred.
• Technical Proficiency: Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and an understanding of SaaS business models.
• Stakeholder Management: Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
• Analytical Skills: Strong understanding of process methodologies and the effective use of data to drive decisions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.