Client Success Manager - WasteX

Conservice LLC; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Conservice LLC’s WasteX Customer Success Manager role champions the customer journey, guiding onboarding and ensuring end-to-end success in the WasteX program. You will own the long-term relationship, leverage data-driven insights, and drive value for clients while collaborating with product and operations teams.

You will engage senior executives and frontline teams, manage expectations, and seek opportunities to deliver measurable ROI, strengthening retention and growth across the customer base.

Qualifications

• Education: Bachelor’s degree in business, Environmental Engineering, Environmental Sciences, or similar.
• Experience: 4–7 years of post-bachelor’s experience in a project-based environment (Customer Success, Consulting, or similar corporate roles).
• Industry knowledge: Demonstrable experience in the waste and recycling industry is highly preferred.
• Technical proficiency: Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and an understanding of SaaS business models.
• Stakeholder management: Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
• Analytical skills: Strong understanding of process methodologies and the effective use of data to drive decisions.

Responsibilities

• Onboard new relationships and guide adoption of the WasteX program.
• Own long-term customer relationships to ensure increasing value through business acumen, problem-solving, and relationship-building.
• Collaborate with internal leaders to improve products and drive continuous growth.
• Serve as the primary advocate for customers and manage expectations across stakeholders from frontline to C-Suite.

Skills

Leadership

Problem Solving

Customer Centricity

Effective Communication

Operational Discipline

Education

Bachelor’s degree

Job description

The Customer Success Manager (CSM), WasteX at Conservice is the primary advocate for our customers' success, serving as the face of the WasteX program and owning the end-to-end customer experience. You will be accountable for the value created for our customers through three core pillars:

• Customer Value Creation: Actively involved in onboarding new relationships, working directly with senior executives and frontline roles to implement the program.
• Customer Management: Owning the long-term relationship to ensure increasing value through strong business acumen, problem-solving, and relationship-building.
• Internal Enablement: Collaborating with internal leaders to improve products and drive continuous growth. We seek problem solvers who excel as both individual contributors and people developers.

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Core Competencies

• Leadership: Demonstrate initiative and an ownership mindset; identify and execute value-creating opportunities for customers and internal operations.
• Problem Solving: Leverage structured thinking and a focus on root causes to plan and resolve complex issues.
• Customer Centricity: Embrace value creation as the driver for perpetual partnership; seek every opportunity to deliver ROI.
• Effective Communication: Manage expectations for both customers and internal stakeholders via comprehensive written and verbal communication.
• Operational Discipline: Utilize a firm grasp of processes, technology, and objective data to meet customer needs effectively.

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What This Role Offers

• High Visibility: Work in a role where efforts have a genuine impact on business results and internal operations.
• Revenue Ownership: Build deep customer partnerships that deliver measurable ROI for clients and drive long-term retention for Conservice.
• Career Growth: Opportunity to grow within an industry leader in the waste services and sustainability space.

Requirements

Qualifications and Experience:

• Education: Bachelor’s degree in business, Environmental Engineering, Environmental Sciences, or similar.
• Professional Experience: 4–7 years of post-bachelor’s experience in a project-based environment (Customer Success, Consulting, or similar corporate roles).
• Industry Knowledge: Demonstrable experience in the waste and recycling industry is highly preferred.
• Technical Proficiency: Experience with technology platforms (ERPs, CRMs, or niche SaaS technologies) and an understanding of SaaS business models.
• Stakeholder Management: Proven ability to work across various functions and seniority levels (Frontline to C-Suite).
• Analytical Skills: Strong understanding of process methodologies and the effective use of data to drive decisions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.