Client Success Manager - Waste Solutions (In-Office)

Waste Solution Services LLC; Village of Lawrence (NY); Vor Ort; USD 36.000 - 44.000; Vollzeit

Zusammenfassung

Waste Solution Services (WSS) in Lawrence, NY is seeking a proactive Client Success Manager to manage client relationships and oversee account performance. You will serve as the primary contact for clients, taking ownership of issues from initial identification through resolution.

The ideal candidate is organized, customer-focused, and able to juggle multiple priorities in a fast-paced environment. Strong communication with clients and vendors is essential to deliver responsive, high-quality

Qualifikationen

• Experience in customer success, account management, client services, or a related role.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple accounts, competing priorities, and time-sensitive issues.
• Strong problem-solving skills and a proactive, solutions-oriented mindset.
• Ability to take ownership of issues and follow through without constant supervision.
• Comfortable working with clients, vendors, and internal stakeholders.
• Proficiency with Microsoft Office and general business software.

Aufgaben

• Serve as a primary point of contact for assigned accounts, building strong relationships with property managers and other client stakeholders.
• Take ownership of service issues, coordinate with waste vendors, and follow through until problems are resolved.
• Monitor account health, identify potential concerns, and proactively address issues before escalation.
• Manage requests involving missed pickups, container issues, service changes, scheduling, and vendor performance.
• Identify opportunities to reduce unnecessary expenses, correct billing discrepancies, and improve service efficiency.
• Keep clients informed, set clear expectations, and ensure timely communication throughout the resolution process.
• Work closely with internal teams and external service providers to deliver consistent client outcomes.
• Identify recurring issues and recommend ways to improve workflows, service quality, and the overall client experience.

Kenntnisse

Customer success

Account management

Vendor coordination

Communication

Problem solving

Tools

Microsoft Office

Jobbeschreibung

Waste Solution Services (WSS) in Lawrence, NY is seeking a proactive Client Success Manager to manage client relationships and oversee account performance. You will serve as the primary contact for clients, taking ownership of issues from initial identification through resolution.

The ideal candidate is organized, customer-focused, and able to juggle multiple priorities in a fast-paced environment. Strong communication with clients and vendors is essential to deliver responsive, high-quality