Strategic Client Success Manager

Cengage Group; Wilmington (DE); On-site; USD 60,000 - 73,000; Full time

Job summary

Cengage Group seeks an experienced account executive to manage assigned accounts and drive quota attainment in a dynamic education technology environment. You will build relationships with customers, including management and executives, and develop consultative strategies to meet their objectives.

Role requires coordinating with technical support, monitoring usage and health metrics, and driving renewals and expansion opportunities.

Qualifications

• Experience meeting or exceeding sales quotas.
• Ability to build relationships with executives and management.
• Strong communication and negotiation skills.
• Experience using Salesforce and customer success tools.

Responsibilities

• Handle the assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives from a consultative approach.
• Coordinate with technical support for technically complex questions.
• Monitor customer usage, adoption, and customer health metrics.
• Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription.
• Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
• Maintain outstanding administration of your accounts.
• Stay current on company and industry product knowledge.
• Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
• Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.

Skills

Account management

Relationship building

Consultative selling

Sales forecasting

Communication

Negotiation

Tools

Salesforce

Gainsight

Job description

Cengage Group seeks an experienced account executive to manage assigned accounts and drive quota attainment in a dynamic education technology environment. You will build relationships with customers, including management and executives, and develop consultative strategies to meet their objectives.

Role requires coordinating with technical support, monitoring usage and health metrics, and driving renewals and expansion opportunities.