Strategic Client Success Manager for Growth & Renewals

Cengage Group; Omaha (NE); On-site; USD 60,000 - 73,000; Full time

Job summary

Cengage Group is seeking an experienced sales professional in the United States to manage assigned accounts, build executive-level relationships, and drive renewals and incremental growth through consultative strategies. You will work with cross-functional teams to deliver value and ensure customer success.

Responsibilities include pipeline management, coordinated support, and ongoing product knowledge expansion to maximize adoption and renewal rates across the customer base.

Qualifications

• Ability to build rapport through calls, email, and video.

Responsibilities

• Handle assigned accounts to consistently perform at or above quota.
• Build relationships with new customers, including management and executive collaborators.
• Develop a strategy for achieving customer objectives from a consultative approach.
• Coordinate with technical support for complex questions.
• Monitor customer usage and health metrics.
• Collaborate with clients to ensure successful integration and add-on growth.
• Conduct scheduled business appraisals to verify satisfaction and boost uptake.
• Maintain outstanding administration of accounts.
• Stay current on product knowledge.
• Manage renewals and cross-sell to existing customers.
• Manage pipeline to meet forecast objectives in Salesforce and Gainsight.
• Demonstrate the Cengage Credo.
• Perform other duties as needed.

Skills

Relationship building

Communication

Project management

Negotiation

Prioritization

Self-starter

Job description

Cengage Group is seeking an experienced sales professional in the United States to manage assigned accounts, build executive-level relationships, and drive renewals and incremental growth through consultative strategies. You will work with cross-functional teams to deliver value and ensure customer success.

Responsibilities include pipeline management, coordinated support, and ongoing product knowledge expansion to maximize adoption and renewal rates across the customer base.