Strategic Client Success Manager

Rotate Digital; Missouri; On-site; USD 80,000 - 130,000; Full time

Job summary

Rotate Digital is seeking a proactive Client Success Manager to steward client relationships, ensure retention, and maximize value. You will orchestrate onboarding, communication, and performance reviews while coordinating with SEO, PPC, and project teams to drive client success.

You will meet with clients regularly, report on marketing performance, timelines, and deliverables, and translate client feedback into actionable improvements for the internal teams.

Qualifications

• 3–5 years in client success or similar role, preferably in digital marketing or SEO.
• Solid understanding of SEO, digital marketing strategies, and online advertising.
• Excellent English verbal and written communication skills; ability to convey complex concepts clearly.
• Proven track record of meeting or exceeding client satisfaction targets and building relationships.
• Proficient in using CRM software, HubSpot preferred.
• Strong analytical and decision-making skills; able to identify client needs and provide solutions.
• Self-motivated with a results-oriented mindset; able to work independently and in a team.

Responsibilities

• Own the client relationship from onboarding through their lifecycle with Rotate Digital.
• Prepare and send monthly client reports according to plan.
• Follow up on every touchpoint with a client via email.
• Log all communication, actions, and milestones within HubSpot.
• Provide timely updates to the Finance department regarding changes.
• Send internal revenue and client updates weekly.
• Respond to clients promptly and maintain proactive communication.

Skills

Client Success

CRM software

HubSpot

SEO knowledge

English communication

Relationship building

Analytical thinking

Independent worker

Tools

HubSpot

CRM software

Job description

Rotate Digital is seeking a proactive Client Success Manager to steward client relationships, ensure retention, and maximize value. You will orchestrate onboarding, communication, and performance reviews while coordinating with SEO, PPC, and project teams to drive client success.

You will meet with clients regularly, report on marketing performance, timelines, and deliverables, and translate client feedback into actionable improvements for the internal teams.